Difference between revisions of "Ringing Group Feature"
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| − | The ringing group feature is based on call request to group. <br | + | {{AI}} |
| − | + | The '''ringing group feature''' is based on [[call request]] to [[groups|group]]. <br /> | |
| + | [[File:Ringing group.PNG|thumb|right|400px|Ringing Group feature]] | ||
== Description == | == Description == | ||
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*The private ringing tone can individually be muted by pressing "C-key" at a station in the ringing group | *The private ringing tone can individually be muted by pressing "C-key" at a station in the ringing group | ||
*The first caller in a queue for a ringing group is displayed in idle ringing group members station displays. (Mail in idle) | *The first caller in a queue for a ringing group is displayed in idle ringing group members station displays. (Mail in idle) | ||
| + | *When a new call to a Ringing Group is made, notification of new priority mail is avoided. | ||
| + | *The private ringing timeout time is by default 30 minutes. The timeout is controlled by the "[[Exchange_%26_System_(AlphaPro)#Timers|Call Requester Reminder Time]]" timer. | ||
| + | * Any number of stations can be member of a ringing group | ||
| − | + | == Ringing tones == | |
| + | One can upload wav files to the ICX-AlphaCom server, and use customized ringing tone for different ringing groups. | ||
| + | See [[Private Ringing, Customized ringing tone]] for details. | ||
| + | === Calls from SIP trunk === | ||
| + | In order to distinguish an internal call from an external SIP call, the AlphaCom is by default using [[Exchange_%26_System_%28AlphaPro%29#VoIP|UK style private ringing tone]] on a ringing group if the call originates from SIP Trunk. | ||
| − | + | Different types of ringing tones can be selected in AlphaPro, [[Exchange_%26_System_(AlphaPro)#VoIP|Exchange & System > System -> VoIP]]. One can also choose to use standard ringing tone for calls from external SIP Trunk. | |
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| + | <br /> | ||
| + | == Default directory numbers == | ||
| + | AlphaCom factory [[Ringing group|default directory numbers 6701 to 6710]] are predefined as Ringing Groups related to station groups 51 to 60. | ||
| + | * 6701 – Call stations in group 51 | ||
| + | * 6702 – Call stations in group 52 | ||
| + | * ! | ||
| + | * ! | ||
| + | * 6710 – Call stations in group 60 | ||
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| + | == Call Forwarding == | ||
| + | To forward a ringing group call to another ringing group, or to a telephone after a preconfigured time if no answer: See [[Automatic_Search#Forward_unattended_Ringing_Group_calls|Forward unattended Ringing Group calls]] | ||
== AlphaNet Configuration == | == AlphaNet Configuration == | ||
| + | [[File:Ringing group2.PNG|thumb|right|400px|Ringing Group in AlphaNet]] | ||
| + | Ringing Group is by default a Global feature. The activation of a ringing group call is sent as broadcast to all nodes in AlphaNet. This implies that the same local (ringing) group number is activated in all nodes. | ||
| − | + | To manage failure situations the Ringing Group mail has a 30 seconds timeout. While the initiator of the ringing group is in call requester mode the mail timeout is globally updated every 10 seconds. This means that if the data communication to the initiator node fails the ringing group calls on remote nodes will be terminated withing 30 seconds. (For regular call request the timeout is 7.5 days) | |
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| + | No particular configuration is required for ringing group used in AlphaNet. <br /> | ||
| − | + | If global behaviour is not wanted, the feature can be turned off in AlphaPro, [[Exchange_%26_System_(AlphaPro)#Calls_and_Options|Exchange & System -> System -> Calls and Options]] -> "Ringing Group in Global Mode". | |
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| − | + | == Events Trigged == | |
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| − | + | ===Station Events=== | |
| − | + | ==== 1-Audio - Private Ringing And Incoming Call==== | |
| − | + | [[Audio (Event Type)|Audio]] <br /> | |
| − | + | This events are trigged for stations in the ringing group when the group is called and private ringing tone is active.<br /> | |
| − | + | *ON/OFF will toggle with the ringing tone | |
| − | + | %1 = station with private ringing<br /> | |
| + | %2 = unavailable | ||
| + | ==== 11-Call Requester Mode==== | ||
| + | [[Call Requester Mode (Event Type)|Call Requester Mode]]<br /> | ||
| + | *ON Initiating Ringing Group Call.<br /> | ||
| + | *OFF Call is canceled/answered | ||
| + | %1 = Initiator<br /> | ||
| + | %2 = Ringing group called. ("6701", "RingGroup 1") | ||
| + | <br /> | ||
| + | <br /> | ||
| + | ===Mail Events=== | ||
| + | Mail events will be trigged when ringing group calls is in the station queue.<br /> | ||
| + | (Mail Event will also trig on regular priority mail presence) | ||
| − | + | '''Note''' that [[SET_MAIL_TIMEOUT]] is not supported for Ringing Group. | |
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| − | + | ==== 6-Priority Mail Present ==== | |
| − | + | [[Priority Mail Present (Event Type)|Priority Mail Present]]<br /> | |
| − | + | *ON when ringing group mail(s) are present in station queue. | |
| − | + | *OFF when no mails present. | |
| − | + | %1 = station with mail present<br /> | |
| − | + | %2 = unavailable | |
| − | * | + | ==== 10-Received Mail ==== |
| − | + | [[Received Mail (Event Type)|Received Mail]]<br /> | |
| − | * | + | *ON when a new ringing group mail arrives. |
| − | + | *OFF when the caller is answered. | |
| − | + | %1 = Ringing Group mail receiver.<br /> | |
| − | + | %2 = Ringing group caller.<br /> | |
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| − | [[ | + | ==== 12-Priority Mail In Idle ==== |
| + | [[Priority Mail in Idle (Event Type)|Priority Mail in Idle]]<br /> | ||
| + | *ON when ringing group mail(s) are present in station queue and station is idle. | ||
| + | *OFF when no mails present or station busy. | ||
| + | %1 = station with mail present<br /> | ||
| + | %2 = unavailable | ||
| + | ==== 23-New Current Mail In Station Queue ==== | ||
| + | See event description: [[New Current Mail (Event Type)|New Current Mail]]<br /> | ||
| + | ==== 24-New First Mail In Station Queue ==== | ||
| + | See event description: [[New First Mail (Event Type)|New First Mail]]<br /> | ||
| + | Back to [[Feature description]] | ||
| − | + | [[Category: ICX-AlphaCom features]] | |
[[Category: AlphaCom features]] | [[Category: AlphaCom features]] | ||
| + | [[Category: Groups]] | ||
Latest revision as of 08:22, 30 June 2022
The ringing group feature is based on call request to group.
Contents
Description
Compared to the Call Request feature the Ringing Group system has the following differences:
- If the caller terminate the call/hangs up, the ringing group call is automatically removed from all station within the ringing group.
- Private ringing tone is used for stations receiving a ringing group call.
- The caller can be answered from any member of the ringing group by "M-key" or "OFF HOOK"
- The private ringing tone can individually be muted by pressing "C-key" at a station in the ringing group
- The first caller in a queue for a ringing group is displayed in idle ringing group members station displays. (Mail in idle)
- When a new call to a Ringing Group is made, notification of new priority mail is avoided.
- The private ringing timeout time is by default 30 minutes. The timeout is controlled by the "Call Requester Reminder Time" timer.
- Any number of stations can be member of a ringing group
Ringing tones
One can upload wav files to the ICX-AlphaCom server, and use customized ringing tone for different ringing groups. See Private Ringing, Customized ringing tone for details.
Calls from SIP trunk
In order to distinguish an internal call from an external SIP call, the AlphaCom is by default using UK style private ringing tone on a ringing group if the call originates from SIP Trunk.
Different types of ringing tones can be selected in AlphaPro, Exchange & System > System -> VoIP. One can also choose to use standard ringing tone for calls from external SIP Trunk.
Default directory numbers
AlphaCom factory default directory numbers 6701 to 6710 are predefined as Ringing Groups related to station groups 51 to 60.
- 6701 – Call stations in group 51
- 6702 – Call stations in group 52
- !
- !
- 6710 – Call stations in group 60
Call Forwarding
To forward a ringing group call to another ringing group, or to a telephone after a preconfigured time if no answer: See Forward unattended Ringing Group calls
AlphaNet Configuration
Ringing Group is by default a Global feature. The activation of a ringing group call is sent as broadcast to all nodes in AlphaNet. This implies that the same local (ringing) group number is activated in all nodes.
To manage failure situations the Ringing Group mail has a 30 seconds timeout. While the initiator of the ringing group is in call requester mode the mail timeout is globally updated every 10 seconds. This means that if the data communication to the initiator node fails the ringing group calls on remote nodes will be terminated withing 30 seconds. (For regular call request the timeout is 7.5 days)
No particular configuration is required for ringing group used in AlphaNet.
If global behaviour is not wanted, the feature can be turned off in AlphaPro, Exchange & System -> System -> Calls and Options -> "Ringing Group in Global Mode".
Events Trigged
Station Events
1-Audio - Private Ringing And Incoming Call
Audio
This events are trigged for stations in the ringing group when the group is called and private ringing tone is active.
- ON/OFF will toggle with the ringing tone
%1 = station with private ringing
%2 = unavailable
11-Call Requester Mode
- ON Initiating Ringing Group Call.
- OFF Call is canceled/answered
%1 = Initiator
%2 = Ringing group called. ("6701", "RingGroup 1")
Mail Events
Mail events will be trigged when ringing group calls is in the station queue.
(Mail Event will also trig on regular priority mail presence)
Note that SET_MAIL_TIMEOUT is not supported for Ringing Group.
6-Priority Mail Present
- ON when ringing group mail(s) are present in station queue.
- OFF when no mails present.
%1 = station with mail present
%2 = unavailable
10-Received Mail
- ON when a new ringing group mail arrives.
- OFF when the caller is answered.
%1 = Ringing Group mail receiver.
%2 = Ringing group caller.
12-Priority Mail In Idle
- ON when ringing group mail(s) are present in station queue and station is idle.
- OFF when no mails present or station busy.
%1 = station with mail present
%2 = unavailable
23-New Current Mail In Station Queue
See event description: New Current Mail
24-New First Mail In Station Queue
See event description: New First Mail
Back to Feature description