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  • Manual removal of AlphaPro
    To remove AlphaPro from the PC manually, the following must be deleted: AlphaPro files:
    434 bytes (60 words) - 10:58, 24 October 2023
  • Installing and running AlphaPro on Windows Vista
    AlphaPro version 11.5 or higher is required in a Windows Vista environment. [[Category:AlphaPro Troubleshooting]]
    122 bytes (15 words) - 10:57, 24 October 2023
  • Running AlphaPro on Windows 7 (32/64 bit)
    AlphaPro version 11.5 or higher is required in a Windows 7 environment. ...mmunication which is needed to configure AMC9. For AMC9 and mixed networks AlphaPro 11.2.x.x must be used!'''
    302 bytes (45 words) - 10:59, 24 October 2023
  • (404) Not Found
    This error appears when using AlphaPro version 12 (or newer) on an AlphaCom with software version 11.5.x.x or lowe * As from version AlphaPro 12.0, AlphaPro does GetAll using http requests (port 80). This is supported on the AlphaCo
    503 bytes (70 words) - 10:52, 24 October 2023
  • AlphaPro - Compatibility
    * AlphaPro and Windows OS versions * AlphaPro and audio server software versions
    930 bytes (133 words) - 15:53, 4 April 2024
  • Object reference not set to an instance of an object
    '''Q:''' When I try to send data from AlphaPro to the AlphaCom, AlphaPro responds with "'''''Object reference not set to an instance of an object''' ...ure you are running the latest [[Downloads#Software_applications_and_Tools|AlphaPro version]].
    476 bytes (70 words) - 10:58, 24 October 2023
  • Error 1713 during installation of AlphaPro
    ...installation of AlphaPro v10.xx I receive the error message: "Error 1713. AlphaPro v10.40 cannot install one of its required products. Contact your support gr [[Image:AlphaPro Installation files.jpg|thumb|right|300px|AlphaPro installation folder structure]]
    656 bytes (90 words) - 10:54, 24 October 2023
  • Sort the projects folder alphabetically
    ...cribes how you can '''sort the list of project databases''' ("Network") in AlphaPro in an alphabetically order. In AlphaPro select '''Networks''' > '''Set Database Path''':
    570 bytes (81 words) - 10:02, 29 April 2021
  • Login or data transfer error
    [[File:AlphaPro error1.png|thumb|500px]] [[Category:AlphaPro Troubleshooting]]
    585 bytes (66 words) - 10:57, 24 October 2023
  • Invalid key
    Invalid key is a error message that can appear in AlphaPro when performing Send or Get operation: * Click Yes - AlphaPro attempts to reindex the table
    856 bytes (134 words) - 10:57, 24 October 2023
  • Collecting log file (AlphaPro)
    ...about the cause. The path is c:\Users\<username>\AppData\Roaming\Stentofon\AlphaPro\Wacs.sil. Please attach this file together with your error report when cont The log file was introduced in AlphaPro 11.5.
    603 bytes (97 words) - 10:54, 24 October 2023
  • Fishi Magic Values on Get All
    ...rupt. This file is stored in c:\Users\<username>\AppData\Roaming\STENTOFON\AlphaPro\Temp\backup.bin [[Category:AlphaPro Troubleshooting]]
    724 bytes (132 words) - 10:57, 24 October 2023
  • Error message when starting AlphaPro after first time installation
    ...ization failed"''' or '''"RNBOsproInitialize Status = 12"''' when starting AlphaPro first time after installation. [[Image:SuperPro init failed.png|thumb|400px|left|Error message when starting AlphaPro]]
    1 KB (151 words) - 10:54, 24 October 2023
  • Running AlphaPro on Windows 11
    In order for the Dongle to be recognized in Windows 11 and get AlphaPro Professional you need to disable Device Security -> Core Isolation -> Core [[Category:AlphaPro Troubleshooting]]
    453 bytes (67 words) - 10:42, 19 January 2024
  • Warning message after "Send All" or "Send Change"
    ...older version of AlphaCom software. There might be new fields added in the AlphaPro software, which are not existing in the AlphaCom software. The warning is h [[Category:AlphaPro Troubleshooting]]
    887 bytes (138 words) - 11:01, 24 October 2023
  • TCP ports used by AlphaPro
    ...ing on server type (AlphaCom XE or ICX-AlphaCom) and the AlphaPro version, AlphaPro is using different TCP ports when communicating with the server. If you get an error message in AlphaPro when trying to communicate with the server, check that:
    1 KB (210 words) - 10:38, 9 November 2023
  • Long databasename crashes ICX-500
    [[Category:AlphaPro Troubleshooting]]
    253 bytes (33 words) - 10:58, 24 October 2023
  • Unable to load DLL during data transfer
    After installing AlphaPro on a new computer for the first time this message might appear when attempt [[Category:AlphaPro Troubleshooting]]
    481 bytes (78 words) - 11:00, 24 October 2023
  • File Access Error
    File Access Error is a error message that can appear in AlphaPro when performing Send or Get operation: * Close AlphaPro
    1 KB (168 words) - 10:26, 20 March 2024
  • AlphaPro 12 - Error messages
    If AlphaPro version 12 is not able to communicate with the AlphaCom server, there are s AlphaPro 12 error messages:
    1 KB (190 words) - 10:53, 24 October 2023
  • USB Hardware Key (Sentinel Dongle)
    ...ization failed"''' or '''"RNBOsproInitialize Status - 12"''' when starting AlphaPro, it means that the driver for the USB Hardware Key (Sentinel Dongle) is mis The driver is included with the AlphaPro software installation, but has to be installed separately. See [[AlphaPro_-
    1 KB (181 words) - 10:33, 19 January 2024
  • How to restore the AlphaCom password
    In case the password to access the AlphaCom from [[AlphaPro]] or from the [[AlphaWeb|Web interface]] is lost, please contact [mailto:al [[Category: Troubleshooting]]
    359 bytes (49 words) - 13:34, 30 October 2019
  • 1-3c. IP Stations – SoftClient (solution)
    *In AlphaPro go to '''Users & Stations''', and select physical number 40; 140 Station 40 [[File:1-3c solution2.PNG|thumb|left|400px|AlphaPro: Users & Stations window]]
    1 KB (209 words) - 10:04, 30 June 2022
  • 1-3d. IP Stations – SIP Station X-Lite (solution)
    *In AlphaPro go to '''Users & Stations''', and select physical number 41; 141 Station 41 [[File:1-3d solution1.png|thumb|left|400px|AlphaPro: Users & Stations window]]
    1 KB (195 words) - 10:05, 30 June 2022
  • Reset and Set Node buttons fail
    ...ystem, when using the '''Reset''' button or the '''Set Node''' button from AlphaPro, the communication to the server fails, and you get an error message. *When "Node Type" = "AlphaCom or AlphaCom XE, the AlphaPro is using TCP port 60001 for communication with the server. Port 60001 is th
    1 KB (153 words) - 10:59, 24 October 2023
  • MultiModule over IP: Master module cannot find the Slave module
    A: In AlphaPro, '''Exchange & System''' > '''Serial Ports''' select ''Inter Module'' proto [[Category: AlphaCom Troubleshooting]]
    372 bytes (52 words) - 14:15, 8 October 2019
  • Reports window doesn't show
    ...indow outside the visible area of the monitor. To reset these settings the AlphaPro.ini file can be deleted. Delete the AlphaPro.ini file. The file will recreate itself when AlphaPro starts the next time. Thus also showing the Reports window correctly.
    812 bytes (125 words) - 10:59, 24 October 2023
  • 1-3b. IP Stations – Substations (solution)
    *In AlphaPro go to '''Users & Stations''', and select physical number 39; 139 Station 39 [[File:1-3b solution3.PNG|thumb|left|400px|AlphaPro: Users & Stations window]]
    2 KB (336 words) - 10:04, 30 June 2022
  • Genetec Sipelia - ICX-AlphaCom integration
    ...om stations is in the Security Center and does not need any programming in AlphaPro. ...om stations is in the Security Center and does not need any programming in AlphaPro.
    2 KB (302 words) - 15:07, 26 June 2023
  • AlphaPro - Installation
    ...er off-line, and at a later stage upload this programming into the server. AlphaPro does not extend the [[AlphaCom Feature List|features]] of the server, it fi AlphaPro version 12.0.3.3 supports the following Operating Systems:
    4 KB (532 words) - 00:28, 18 January 2021
  • Changes are not applied after Send operation
    ...ave to look at one symptom in Alphapro itself. There are red highlights in Alphapro showing that there are changes made in the node that have not been send yet Depending on the way you installed Alphapro and how policy settings are on your machine there might be rights issues. T
    1 KB (206 words) - 10:40, 24 October 2023
  • (500) Internal Server Error
    ...(500) Internal Server Error" when doing a SendAll or GetAll operation from AlphaPro, it can be due to several reasons: 2. Redundant Server (IPHA) system: The error message appears if AlphaPro version 12 (or newer) is configured to communicate with the Secondary serve
    1 KB (209 words) - 10:53, 24 October 2023
  • DAK key programming not working after SendAll
    * Open '''AlphaPro''' -> '''Exchange''' '''& System''' -> '''System''' [[Category:AlphaPro Troubleshooting]]
    870 bytes (139 words) - 10:54, 24 October 2023
  • Wacs freeze when starting a SendAll or SendChg
    * Open the Windows explorer and browse to your AlphaPro install directory * Go back to AlphaPro and start wacs again by clicking on the communication button.
    1 KB (219 words) - 11:00, 24 October 2023
  • 1-3a. IP Stations – Master Stations (solution)
    *In AlphaPro go to '''Users & Stations''', and select physical number 37; 137 Station 37 [[File:1-3a solution5.png|thumb|left|400px|AlphaPro: Users & Stations window]]
    3 KB (406 words) - 10:04, 30 June 2022
  • File Creation Error (AlphaPro)
    [[Category:AlphaPro Troubleshooting]]
    574 bytes (84 words) - 10:56, 24 October 2023
  • AlphaCom
    * [[AlphaPro Link Layer]] * [[AlphaCom Troubleshooting|Troubleshooting]]
    1 KB (155 words) - 13:31, 15 August 2017
  • Occasional blue-screen when opening/closing communication
    ...unication to AMC. This is caused by a conflict between a component used in AlphaPro and a Serial Port on the PC. The component is an Virtual Serial Port Active This applies to AlphaPro 10.00 - 10.27.
    1 KB (207 words) - 10:58, 24 October 2023
  • Wacs crash with error messages about 16 bit subsystem or ntvdm.exe
    [[Category:AlphaPro Troubleshooting]]
    615 bytes (95 words) - 11:00, 24 October 2023
  • Physical number 5 and 6 (AlphaCom E7)
    :* In AlphaPro, select '''Exchange & System''' -> '''Boards''' [[Category: AlphaCom Troubleshooting]]
    1 KB (202 words) - 12:35, 27 August 2020
  • Wacs stop with error message during SendAll/SendChg
    [[Image:AlphaPro error in dirno table.png|thumb|400px|Delete faulty records in Directory tab [[Category:AlphaPro Troubleshooting]]
    1 KB (241 words) - 11:00, 24 October 2023
  • Tamper switch
    In [[AlphaPro]], create the below event, setting the substation as the event owner: In [[AlphaPro]], create the event below, and configure an [[UDP group]] as event owner (U
    3 KB (488 words) - 14:05, 8 June 2023
  • AMC-IP Board - Replacement procedure
    - Use AlphaPro to upload the customer database<br/> [[Category: AlphaCom Troubleshooting]]
    968 bytes (171 words) - 14:14, 8 October 2019
  • IP-Stations - The old directory number reappear in the station after reboot
    This is by design, and is implemented to allow changing directory number from AlphaPro without also having to change the directory number in the web interface of [[Category:Station Troubleshooting]]
    1 KB (190 words) - 10:11, 14 December 2022
  • AlphaNet
    ...s not desired to configure all the exchanges in the AlphaNet from the same AlphaPro database. In that case you should add the remote exchange in the network, b *Click on [[Exchange_%26_System_(AlphaPro)#NetRouting|Exchange & System > Net Routing]] > Insert
    11 KB (1,662 words) - 07:55, 5 July 2023
  • Akuvox R29S (ICX-Alphacom)
    # In AlphaPro, open '''Users & Stations''' and select a free user from the list box. ...sers_%26_Stations_(AlphaPro)#Events|Events]]. In the [[Users_%26_Stations_(AlphaPro)#Events|Events]] window press Insert and create the following event
    11 KB (1,727 words) - 12:05, 23 February 2023
  • IMT - Identify Stations
    ...e that in that case the MAC address of the station must be programmed in ''AlphaPro''. ...dentifier service or in case of any other irregular scenarios, see [[IMT - Troubleshooting & Technical Background]].
    2 KB (350 words) - 13:31, 16 August 2022
  • AMC Flash Image Update XE
    #Backup customer data by doing a '''GetAll from AlphaPro''' Finally restore the intercom configuration be by doing a SendAll from AlphaPro.
    9 KB (1,311 words) - 13:50, 18 April 2024
  • TST console
    ...m memory, making it possible to modify parameters not available from the [[AlphaPro]] programming tool. Note that modification will not be part of the AlphaPro database
    8 KB (1,306 words) - 12:09, 27 August 2019
  • ITSV-2 (ICX-AlphaCom)
    #In AlphaPro, open '''Users & Stations''' and select a free user from the list box. ...ser ICX.png|thumb|left|700px|Configure a SIP account for the ITSV-2 in the AlphaPro tool]]
    15 KB (2,319 words) - 13:00, 17 August 2023

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