Actions

Difference between revisions of "Users & Stations (AlphaPro)"

From Zenitel Wiki

(Station Type tab)
(Station Type tab)
 
(479 intermediate revisions by 3 users not shown)
Line 1: Line 1:
{{A}}
+
{{AI}}
 
{| align="right"
 
{| align="right"
 
| __TOC__
 
| __TOC__
 
|}
 
|}
From the '''Users & Stations''' window you can modify the properties of intercom stations.
+
From the '''Users & Stations''' window you can inspect and modify the properties of intercom stations.
  
 
== Common information ==
 
== Common information ==
Line 10: Line 10:
  
 
* '''User Number''': Range 1 - 600. The Directory Number of a station is linked to the User Number, which is linked to the Physical Number. By default there is a 1 to 1 link between User Number and Physical Number.  
 
* '''User Number''': Range 1 - 600. The Directory Number of a station is linked to the User Number, which is linked to the Physical Number. By default there is a 1 to 1 link between User Number and Physical Number.  
:: {{note}} It is possible to define several Users on the same Physical Number. This makes it possible for one station to have several Directory Numbers. This type of configuration is by default disabled, but can be enabled be selecting from the [[AlphaPro_-_Main_Menu|main menu bar]] '''View''' > '''Users&Stations: Allow editing of physical numbers'''.  
+
{{note|It is possible to define several Users on the same Physical Number. This makes it possible for one station to have several Directory Numbers. This type of configuration is by default disabled, but can be enabled be selecting from the [[AlphaPro_-_Main_Menu|main menu bar]] '''View''' > '''Users&Stations: Allow editing of physical numbers'''. }}
 
+
* '''Physical Number''': Range 1 - 552. Each intercom station has a [[physical number]]. For [[:Category:Stations#Analog_4-wire_stations|analog intercom stations]] the physical number is determined by the position of the line board ([[ASLT]] or [[ATLB-12]]), and in case of [[MultiModule]] system it is also determined by which [[module]] the line board is located. For [[:Category:Stations|IP intecom stations]] the physical number is a virtual number. The physical number is linked to the "User Number", which is linked to the Directory number.
* '''Physical Number''': Range 1 - 552. Each intercom station has a [[physical number]]. For [[:Category:Analogue 4-wire Stations|analog intercom stations]] the physical number is determined by the position of the line board ([[ASLT]] or [[ATLB-12]]), and in case of [[MultiModule]] system it is also determined by which [[module]] the line board is located. For [[:Category:Stations|IP intecom stations]] the physical number is a virtual number. The physical number is linked to the "User Number", which is linked to the Directory number.
 
  
 
* '''Module''', '''Pos''', '''Line''': Shows where an analog station is physically connected. The numbers are automatically calculated from the physical number. '''Module''' shows which of the 4 modules (65-68) in a [[MultiModule]] system, '''Pos''' shows the line card position (1-23), and '''Line''' shows which of the 6 line circuits on the ASLT line card the station is connected to.
 
* '''Module''', '''Pos''', '''Line''': Shows where an analog station is physically connected. The numbers are automatically calculated from the physical number. '''Module''' shows which of the 4 modules (65-68) in a [[MultiModule]] system, '''Pos''' shows the line card position (1-23), and '''Line''' shows which of the 6 line circuits on the ASLT line card the station is connected to.
  
* '''Search Directory Number''': Type in a directory number you are seaching for, and the listbox will be sorted as you type in the number.
+
* '''Search Directory Number''': Type in a directory number you are seaching for. The listbox will be sorted as you type in the number.
  
 
* '''Sorting the listbox''': Click on one of the headers in the listbox '''DirNo''', '''Display Text''' or '''PhyNo''' to sort the list according tho the selected choice. By default the list is sorted on increasing physical numbers.
 
* '''Sorting the listbox''': Click on one of the headers in the listbox '''DirNo''', '''Display Text''' or '''PhyNo''' to sort the list according tho the selected choice. By default the list is sorted on increasing physical numbers.
Line 22: Line 21:
 
== General tab==
 
== General tab==
 
[[File:AlphaPro UsersStationsGeneral.png|500px|thumb|The "General" tab in the Users & Stations window|none]]
 
[[File:AlphaPro UsersStationsGeneral.png|500px|thumb|The "General" tab in the Users & Stations window|none]]
* '''Physical Number''': Range 1 - 552. Each intercom station has a [[physical number]]. For [[:Category:Analogue 4-wire Stations|analog intercom stations]] the physical number is determined by the position of the line board ([[ASLT]] or [[ATLB-12]]), and in case of [[MultiModule]] system it is also determined by which [[module]] the line board is located. For [[:Category:Stations|IP intecom stations]] the physical number is a virtual number. The physical number is linked to the "User Number", which is linked to the Directory number.
+
* '''Physical Number''': Range 1 - 552. Each intercom station has a [[physical number]]. For [[:Category:Stations#Analog_4-wire_stations|analog intercom stations]] the physical number is determined by the position of the line board ([[ASLT]] or [[ATLB-12]]), and in case of [[MultiModule]] system it is also determined by which [[module]] the line board is located. For [[:Category:Stations|IP intecom stations]] the physical number is a virtual number. The physical number is linked to the "User Number", which is linked to the Directory number.
:: {{Note}} In hybrid exchanges ([[AlphaCom XE7]], [[AlphaCom XE20|XE20]] and [[AlphaCom XE26|XE26]]), where there is a mix of analog and IP stations, you should avoid using physical numbers for IP Stations that later might be used for analog intercom stations.
+
{{Note|In hybrid exchanges ([[AlphaCom XE7]], [[AlphaCom XE20|XE20]] and [[AlphaCom XE26|XE26]]), where there is a mix of analog and IP stations, you should avoid using physical numbers for IP Stations that later might be used for analog intercom stations. }}
* '''Default User''': It is possible to define several Users on the same Physical Number. This makes it possible for one station to be called by several Directory Numbers. One of the Users must be set as the "Default User". The station will use Caller ID, DAK keys, Group Call membership etc. from the "Default User". Multiple users on one station is by default disabled, but can be enabled be selecting from the [[AlphaPro_-_Main_Menu|main menu bar]] '''View''' > '''Users&Stations: Allow editing of physical numbers'''. Now you can select a free User (normally 553 - 600), and assign it the same physical number as a real station.  
+
* '''Default User''': It is possible to define several Users on the same Physical Number. This makes it possible for one station to be called by several Directory Numbers. One of the Users must be set as the "Default User". The station will use Caller ID, DAK keys, Group Call membership etc. from the "Default User". Configuration of multiple users on one station is by default disabled, but can be enabled be selecting from the [[AlphaPro_-_Main_Menu|main menu bar]] '''View''' > '''Users&Stations: Allow editing of physical numbers'''. Now you can select a free User from the User list box (normally user 553 - 600), and assign it the same physical number as the real station. Only the "Default User" will be available in the [[OPC Server|AlphaCom OPC Server]].
  
 
* '''Directory Number''': The number to dial to call to the station. The directory number can be any 1 to 8 digit number.
 
* '''Directory Number''': The number to dial to call to the station. The directory number can be any 1 to 8 digit number.
Line 38: Line 37:
 
::* PA-interfaces (e.g. [[TKIS-2]], [[TKIE-2]], [[FBSAR]] or [[IG60 - InterGuard 60W Amplifier|IG-60 Amplifier]])
 
::* PA-interfaces (e.g. [[TKIS-2]], [[TKIE-2]], [[FBSAR]] or [[IG60 - InterGuard 60W Amplifier|IG-60 Amplifier]])
 
::* IP Speakers (e.g. [[ELSII-10H]] or [[ELSIR-10C]])
 
::* IP Speakers (e.g. [[ELSII-10H]] or [[ELSIR-10C]])
:*'''PNCI''': Was originally designed for the now obsolete [[PNCI - Public Telephone Interface|PNCI telephone interface]]. Can also be used for regular intercom stations. During conversation with an intercom station set as "PNCI", digits will ''not'' be handled by the AlphaCom server, but will be reported to the [[Event_Trigger_with_parameter_(Event_Type)#Event_description_-_Event_Trigger_w._digits_.28105.29_or_PNCI|Event Handler, event 25]], and can be used for remote control operations.  
+
:*'''PNCI''': Was originally designed for the now obsolete [[PNCI - Public Telephone Interface|PNCI telephone interface]]. Can also be used for regular intercom stations. During conversation with an intercom station set as "PNCI", digits will ''not'' be handled by the AlphaCom server, but will be reported to the [[Event_Trigger_with_parameter_(Event_Type)#Event_description_-_Event_Trigger_w._digits_.28105.29_or_PNCI|Event Handler, event 25]], and can be used for remote control operations during a call.  
 
:*'''CRM''': ('''C'''ontrol '''R'''oom '''M'''aster). This option is applicable for any (analog or IP) station with display used for Call Queueing ([[Call Request]] handling). This setting will modify the display layout. IP Stations set as "CRM type" will have the display backlight permanently on.
 
:*'''CRM''': ('''C'''ontrol '''R'''oom '''M'''aster). This option is applicable for any (analog or IP) station with display used for Call Queueing ([[Call Request]] handling). This setting will modify the display layout. IP Stations set as "CRM type" will have the display backlight permanently on.
 
:*'''Display station''': For IP Stations this option will utilize smaller fonts in the display. For analog stations it will provide faster detection of line errors.
 
:*'''Display station''': For IP Stations this option will utilize smaller fonts in the display. For analog stations it will provide faster detection of line errors.
Line 45: Line 44:
  
 
* '''CCoIP Station''': Enable this flag when an IP Station is assigned to this physical number.  
 
* '''CCoIP Station''': Enable this flag when an IP Station is assigned to this physical number.  
:* '''Reg. w/Directory Number''' (default): When enabled, the IP Station will register to the AlphaCom server by its directory number. When disabled, the IP Station will register to the AlphaCom server by its '''MAC address'''. The MAC adress of the IP Station must be filled in.
+
:* '''Reg. w/Directory Number''' (default): When enabled, the IP Station will register to the AlphaCom server by its directory number. When disabled, the IP Station can register to the AlphaCom server by its '''MAC address'''. The MAC adress of the IP Station must be filled in.
 
:* '''Codec''': Set which codec to use. Normally use the default "Best Available"
 
:* '''Codec''': Set which codec to use. Normally use the default "Best Available"
 
:* '''Packet size''': Default is 20 ms audio packet size
 
:* '''Packet size''': Default is 20 ms audio packet size
:* '''Noise Reduction''': Enable the Noise Reduction (NR) function of the station. NR will reduce background noise from the surroundings. 0 = Noise Reduction is Disabled
+
:* '''Noise Reduction''': Enable the [[Active Noise Cancellation (ANC)|Active Noise Cancellation function]] of the station. This will reduce background noise from the surroundings. 0 = Noise Reduction is Disabled
 +
:* '''Line Out Volume (dB)''': Sets the volume on the Line Out output on [[:Category:Stations#Turbine_stations|Turbine devices]]. Not applicable to [[:Category:Stations#INCA_stations|INCA devices]].
  
 
* '''SIP Station''': Enable this flag when a SIP phone is assigned to the physical number.
 
* '''SIP Station''': Enable this flag when a SIP phone is assigned to the physical number.
 
:* '''Codec''': Set which codec to use. Default is "G711 u-law"
 
:* '''Codec''': Set which codec to use. Default is "G711 u-law"
 
:* '''Packet size''': Default is 20 ms audio packet size
 
:* '''Packet size''': Default is 20 ms audio packet size
:* '''Related to Trunk''': Enter the node number (1-254) of the SIP Trunk Node. This option can be used if a SIP phone is registered to a remote SIP Server, and there is a [[SIP trunk node - configuration|SIP trunking]] connection to that SIP server. When the SIP Station number is dialed, the AlphaCom will send an INVITE message out on the SIP Trunk, containing the dialed SIP Station number. See [[SIP phone as station]] and [[SIP_trunk_node_-_configuration#SIP_Trunk_Station|SIP Trunk Station]]
+
:* '''Related to Trunk''': Enter the node number (1-254) of the SIP Trunk Node. This option can be used if a SIP phone is registered to a remote SIP Server, and there is a [[SIP trunk node - configuration|SIP trunking]] connection to that SIP server. When the SIP Station number is dialed, the AlphaCom will send an INVITE message out on the SIP Trunk, containing the dialed SIP Station number. See [[SIP Devices - creating an account]] and [[SIP_trunk_node_-_configuration#SIP_Trunk_Station|SIP Trunk Station]]
 +
:* '''200 OK replies during busy/queue''': When enabled the SIP station will receive 200 OK instead of 180 RINGING/182 QUEUED when calling a private/busy station. This means that the audio connection will be established with the AlphaCom/ICX also when calling a station in [[private mode]] or a busy station, and the ringing tone or busy tone from the AlphaCom/ICX will be heard. This also makes it possible to use override features, such as [[Calling_and_Conversation_Between_Stations#Priority_Features|Private Ringing Override]] or [[Busy override|Busy Override]].
  
 
* '''Group Access Level''': Is used to restrict the access for a station to activate group calls. Each group can be [[Groups_(AlphaPro)#Local_Groups|assigned on out of three possible access levels]]: '''Low''' - '''medium''' (default) - '''high'''. To be able to access a group call, the station must have the same or higher level than defined for the group
 
* '''Group Access Level''': Is used to restrict the access for a station to activate group calls. Each group can be [[Groups_(AlphaPro)#Local_Groups|assigned on out of three possible access levels]]: '''Low''' - '''medium''' (default) - '''high'''. To be able to access a group call, the station must have the same or higher level than defined for the group
Line 87: Line 88:
 
* '''Help Messages and Status Indication'''
 
* '''Help Messages and Status Indication'''
 
:* '''Voice (ASVP) Message Wanted''': Enable (default) or disable the Voice Message Features for the station. This includes all [[Absence Messages|absence messages]], [[Mail_Messages#Predefined_Voice.2FText_Mail_Messages|voice mail messages]] and voice help, as well as the [[Call Request|Call Requester message]] (e.g. "Your call is registered, please wait..").
 
:* '''Voice (ASVP) Message Wanted''': Enable (default) or disable the Voice Message Features for the station. This includes all [[Absence Messages|absence messages]], [[Mail_Messages#Predefined_Voice.2FText_Mail_Messages|voice mail messages]] and voice help, as well as the [[Call Request|Call Requester message]] (e.g. "Your call is registered, please wait..").
:* '''Feature Reminder Wanted (Blink and Bleep)''': Enable (default) or disable [[feature reminder]] for the station. The feature reminder is a flashing LED and a bleep every minute to indicate that there are messages or that Call Forwarding is active on the station.
+
:* '''Feature Reminder Wanted (Blink and Bleep)''': Enable (default) or disable [[feature reminder]] for the station. The feature reminder is a flashing LED and a bleep every minute to indicate that there are messages present, or that Call Forwarding is active on the station.  
 +
{{note|When "Feature Reminder Wanted" is disabled, also the ringing tone when receiving a [[Ringing Group Feature|Ringing Group]] call is muted}}
  
* '''OPC''' - '''Disable reporting to OPC Server''': When enabled, this station will not be discovered by the [[OPC Server]] or by the [[AlphaCom SDK]], or any applications using the SDK, such as [[AlphaView]]. The station will not consume any [[Licenses#API_License|OPC/API license]] when this flag is enabled.
+
* '''OPC''' - '''Disable reporting to OPC Server''': When enabled, this station will not be discovered by the [[OPC Server]] or by the [[VS-SDK for AlphaCom]], or any applications using the SDK, such as [[VS-Operator]]. The station will not consume any [[Licenses#API_License|OPC/API license]] when this flag is enabled.
  
 
*'''Simplex Conference'''
 
*'''Simplex Conference'''
Line 106: Line 108:
  
 
==Station Type tab==
 
==Station Type tab==
[[File:AlphaPro UsersStationsStationType.png|500px|thumb|The "Station Type" tab in the Users & Stations window|none]]
+
[[File:AP Users StationType.png|500px|thumb|The "Station Type" tab in the Users & Stations window|none]]
 +
 
  
 
'''Station Type'''
 
'''Station Type'''
 
* '''IP Station/Duplex Station''': Disable voice switching and force this station in open duplex. Automatically enabled for CCoIP stations.
 
* '''IP Station/Duplex Station''': Disable voice switching and force this station in open duplex. Automatically enabled for CCoIP stations.
 
* '''Station without Display''': Applicable to analog [[ASLT]] stations only. This setting is optional, and will disable the automatic display/non-display detection on the ASLT board, and ensure a faster and more reliable line error reporting for an analog station without display receiver.
 
* '''Station without Display''': Applicable to analog [[ASLT]] stations only. This setting is optional, and will disable the automatic display/non-display detection on the ASLT board, and ensure a faster and more reliable line error reporting for an analog station without display receiver.
* '''IP Dummy Station''': This station is a virtual station, normally used for special applications. An IP Dummy station consumes an [[Licenses#IP_station_license|IP Station License]].
+
* '''IP Dummy Station''': This station is a virtual station, used for special applications. An IP Dummy station consumes an [[Licenses#IP_station_license|IP Station License]].
 +
* '''CRM Notification Tone''': When a station receives a [[Call Request]], this is by default indicated by a Notification Tone (dut-dut-dut-dut). If the Call Request is received during a conversation, the conversation is interrupted for a short period. If this flag is disabled, there will be no notification tone, and no interruption of any ongoing call. This flag is applicable only when [[Users_%26_Stations_(AlphaPro)#General_tab|Station Type]] is set to "CRM". Default enabled.
 +
 
  
 
'''Private Ringing'''
 
'''Private Ringing'''
* '''Private Ringing file''': Use customized private ringing tone on this station. A wav file with the wanted ringing tone must be uploaded to the AlphaCom via the web interface (System Configuration > Messaging) as Message Group 30, Group Index 80 (= Ringing File 1) to 89 (= Ringing File 10). See [[Private Ringing, Customized ringing tone]]
+
* '''Private Ringing file''': Use customized ringing tone on ''incoming'' calls to this station. Note that outgoing calls from this station will use standard private ringing tone. A wav file with the wanted ringing tone must be uploaded to the ICX-AlphaCom via the web interface. For details, see [[Private Ringing, Customized ringing tone]]
* '''Ringing Volume''': Sets the "Private Ringing" volume of an IP station (not Turbine station). <br>Value 0: Use the station volume. <br>Value 1 - 30:  Override the station volume, and use the set value during ringing. <br>When the call is answered and the ringing stops, the initial volume setting will be restored. The AlphaPro value 1 equals minimum level 1 set on the station, and value 30 equals level 8 set on the station.<br>
+
* '''Ringing Volume''': Sets the "Private Ringing" volume of an IP station.  
Note that the setting is applicable for direct calls only, not for ringing tone when using Call Request.
+
:* Value 0: Use the station volume.  
 +
:* Value 1 - 30:  Override the station volume, and use this value during ringing. When the call is answered and the ringing stops, the initial volume setting will be restored.  
 +
:** The value 1 equals minimum level 1 set on the station, and will reduce the ringing volume compared to default volume level.
 +
:** The value 13 equals default volume level.
 +
:** The value 30 equals maximum level (Level 8 set on a display station).
 +
{{Note|
 +
* ''This setting is applicable for '''incoming''' point to point calls only, not for the ringing tone used by [[Call Request]] or [[Ringing Group Feature|Ringing Group]]''.
 +
* ''"Ringing Volume" is not supported on analog [[ASLT]] stations''
 +
* ''"Ringing Volume" is applicable also when using customized ringing file}}
 +
'''Direct Access Key - DAK'''
 +
* '''Hotline Call (DAK7 - DAK8)''': When this flag is enabled, lifting the handset will dial the number on DAK 7, and replacing the handset willl dial the number on DAK 8. See [[Hotline Call]] for more details.
 +
* '''Digit Key is DAK (D10 moves to D20)''': When this flag is enabled, the digit keys 0-9 will work as Direct Access Key (DAK) 1-10. Regular dialing will no longer be possible.  If the station has DAK keys (incl. hotline), they are moved to DAK 11 - 20.
 +
* '''Idle DAK during conv. cancel ongoing call''': When enabled one can go from DAK key to DAK key without the need of pressing the C-key in between. When a new DAK key is pressed, the current converation is cancelled, and the new one established. From AMC v. 13: Pressing the same DAK key twice will cancel the conversation (toggle conversation on/off).
 +
* '''Idle DAK during conv. use inquiry''': Pressing a DAK key during a call will put the current call on hold, and connect to the directory number configured on the DAK key pressed. (Same as dialing "2" + directory number)
 +
* '''Dual Programming DAK keys''': Enables the possibility of dialing from idle and execute a feature during the call. Example: DAK string "D 6 I 104" will call station 104 when the DAK key is pressed from idle, and will activate Door Opening feature ("6") when pressed during the conversation.
 +
* '''Station use Expansion Module (EBMDR-8)''': Check this flag if the station is an [[ECPIR-3P|ECPIR station]] with [[EBMDR-8|Expansion Module EBMDR-8]], and you also want to use the inputs on the ECPIR panel. See [[Turbine Inputs and Outputs in ICX-AlphaCom]] for more details.
  
'''Direct Access Key - DAK'''
 
* '''Hotline Call (DAK7 - DAK8)''': Hotline: A pre-programmed number (DAK 7) is dialed when the handset is lifted. To program a hotline number, see page 81. activates the hotline option for this station.
 
* '''Digit Key is DAK (D10 moves to D20)''': means that the digit keys 0-9 dials pre-programmed complete numbers from the DAK table, DAK 1-10.  If the station has DAK keys (incl. hotline), they are moved to DAK 11 - 20.
 
* '''Idle DAK during conv. cancel ongoing call''': When this flag is set and a DAK key programmed with the I-command is pressed during conversation, the ongoing call will be cancelled and a new conversation will be established. In this way one can go from DAK key to DAK key without the need of pressing the C-key in between.
 
* '''Idle DAK during conv. use inquiry''': If this flag is set an ongoing call will be parked and an inquiry call will be made. This is the same as pressing digit '2' during conversation and making an inquiry call by dialling a directory number
 
* '''Dual Programming DAK keys''': This flag enables programming 2 commands on the same DAK-key, 'Directory number during connection', followed by 'Directory number from idle'. If the key is pressed when the station is idle, only the second command will be executed, if the key is pressed during a connection only the first command will be executed
 
* '''Station use Expansion Module (EBMDR-8)''': xxx
 
  
 
'''Display'''
 
'''Display'''
* '''Show Mail in Idle''': Will show mails in the display immediately without the need for dialling 70 first
+
* '''Show Mail in Idle''': This setting is mainly used by analog stations with 2-line display used for [[Call Request|Call Queuing]], e.g. model [[Desk/Wall Master Station, Display - 1007072090|1007072090]]. When enabled the display will show the call queue directly, it is not neccessary to enter into the call queue by dialing [[Stationreset feature|code 70]] first.
 +
 
  
 
'''Dual Display Station'''
 
'''Dual Display Station'''
* '''Station use DAK display''': This flag can be set if the station is for instance used to provide CRM4 funcionality. The station must then not be defined as 'station type 5, Dual Display'
+
* '''Station use DAK display''': If a [[IP Dual Display Station - 1008007000|Dual Display Station]] is used for Call Queing (i.e. Station Type = "CRM"), this flag must be set to enable the second display used to label the DAK keys.
* '''DAK display shows Directory numbers''': In the Dual Display station there are a number of ways of displaying information in the DAK-display:
+
* '''DAK display shows Directory numbers''': The DAK display of the [[IP Dual Display Station - 1008007000|Dual Display Station]] will show the Directory Number in the programmed button instead of the user name (text)
:*By using the T-command in the DAK string (this command must be the last command in the string)
 
:*If there is no T-command, the first 8 characters of the to the directory number related display text is shown
 
:*If there is no T-command and this flag is enabled, the relevant directory number is shown
 
  
  
 
'''Open/Private'''
 
'''Open/Private'''
* '''Station controlled''':  
+
* '''Station controlled''': The [[Private mode|private/open mode]] is controlled by the user, by either pressing C-key for 2 seconds (IP Station), or by using the Private/Open slide switch (analog station)
* '''Set by Feature Code''': [X] disables the private switch on the station or any private switch setting on the station circuit board. You can then set the station in permanent private/open mode by dialing from the station:<br>
+
* '''Set by Feature Code''': Private/open mode is controlled by [[Open / Private selection feature|feature codes 7887 (Private) and 7886 (Open]])
7887 - station in private<br>
+
* '''Always Private''': This will force the station in [[Private mode]], regardless of the Private/Open setting on the station.  
7886 - station in open.
+
{{Note|The '''Always Private''' flag is also available from the web interface of the AlphaCom, in [[AlphaWeb#Stations_2|System Configuration > Stations]]. The setting in AlphaWeb will be overwritten by a SendAll from AlphaPro}}
* '''Always Private''': This will force the station in [[Private mode]], regardless of the private switch on the station.
+
* '''Always Open''': This will force the station in [[Private mode|Open mode]], regardless of the private setting on the station.
* '''Always Open''':
+
 
  
 
'''IP-ARIO'''
 
'''IP-ARIO'''
* '''Monitor PA Connections (XLR 1&2)''': This flag will enable supervision of the XLR outputs of the IP-ARIO. An error in the cable between the IP-ARIO and the amplifier is reported as event type 13, subevent 14 and 22 (XLR 1), and subevent 18 and 23 (XLR 2). See [[PA_Failure_State_System]] for more details.
+
* '''Monitor PA Connections (XLR 1&2)''': Enables supervision of the XLR outputs of the [[IP-ARIO]]. An error in the cable between the IP-ARIO and the amplifier is reported as event type 13, subevent 14 and 22 (XLR 1), and subevent 18 and 23 (XLR 2). See [[PA_Failure_State_System]] for more details.
 
* '''Request Audio License''': If the IP-ARIO is used for audio distribution, e.g. PA interface or [[Mobile_radio_interface_(IPARIO)|mobile radio integration]], this flag must be set. An [[Licenses#IP-ARIO_Audio_License|IP-ARIO license]] is required when using IP-ARIO for audio distribution. If only outputs and/or inputs are used on the IP-ARIO, and no audio features, then this flag should be unchecked, and no IP-ARIO license is required.
 
* '''Request Audio License''': If the IP-ARIO is used for audio distribution, e.g. PA interface or [[Mobile_radio_interface_(IPARIO)|mobile radio integration]], this flag must be set. An [[Licenses#IP-ARIO_Audio_License|IP-ARIO license]] is required when using IP-ARIO for audio distribution. If only outputs and/or inputs are used on the IP-ARIO, and no audio features, then this flag should be unchecked, and no IP-ARIO license is required.
: Speaker Loop Monitoring:
+
Speaker Loop Monitoring: ''If the PA amplifier provides a pilot-tone, the 100V speaker line can be wired back to the "PA Monitor" input of the IP-ARIO for monitoring of the speaker line.''
: * '''Amplifier 1 (PA Monitor 1)''': This flag will enable error reporting for both amplifiers which can be connected to an IP-ARIO. Should be unchecked when using one amplifier. When unchecked, error reporting is active for Amplifier 1 only. Errors are reported as event type 13. See [[PA_Failure_State_System]] for more details.
+
* '''Amplifier 1 (PA Monitor 1)''': Enables monitoring and error reporting of the speaker line of the first amplifier connected to the [[IP-ARIO]]. Errors are reported as event type 13. See [[PA_Failure_State_System]] for more details.
: * '''Amplifier 1&2 (PA Monitor 1&2)''': This flag will enable error reporting for both amplifiers which can be connected to an IP-ARIO. Should be unchecked when using one amplifier. When unchecked, error reporting is active for Amplifier 1 only. Errors are reported as event type 13. See [[PA_Failure_State_System]] for more details.
+
* '''Amplifier 1&2 (PA Monitor 1&2)''': Enables monitoring and error reporting of both speaker lines when connecting two amplifiers to the [[IP-ARIO]]. Errors are reported as event type 13. See [[PA_Failure_State_System]] for more details.
 +
<br>
  
 
== Automatic Search tab==
 
== Automatic Search tab==
[[File:AlphaPro UsersStationsAutomaticSearch.png|500px|thumb|The "Automatic Search" tab in the Users & Stations window|none]]
+
A call can automatically be forwarded when the called station is in a certain state.
 +
 
 +
[[File:AlphaPro UsersStationsAutomaticSearch.png|500px|thumb|The "Automatic Search" tab in the Users & Stations window.<br>Here: When station 101 is busy, any calls to 101 will be forwarded to 145 |none]]
 +
 
 +
 
 +
'''Forwarding conditions''':
 +
* '''Busy (Immediately):''' If the called station is busy, the call will be forwarded to the first directory number in the "Forwarding Destinations" list. If this station is also busy, it will try the next in the list, and if also busy, it will set up the call to the last in the list.
 +
* '''Absent (After message):''' If the called station is in [[Absence Messages|absence state]], the call will be forwarded to the first directory number in the "Forwarding Destinations" list. The call is forwarded after the absence message has been played. If this station also is in Absence State, it will go to the next in the list.
 +
* '''Private (after 11 sec., programmable)''': If the call is in private ringing mode, and the call is not answered within the preset time, or if the user rejects the call by pressing the C-key during ringing, the call will be forwarded to the first number in the "Forwarding Destinations" list. If this station is also in private mode, the call will be forwarded to the next in the list if not answer within due time, and finally to the last station in the list. The timer is by default 11 sec, but can be modified, see [[Exchange_%26_System_(AlphaPro)#Timers|Auto Search Time]].
 +
* '''Pager (after answer timeout)''': The call will be forwarded if there is no answer to a [[Pocket_Paging#Answering_Paging_at_the_Nearest_Intercom_Station|wireless pocket paging call]]. The call is forwarded when the time-out for pager answering has expired
 +
* '''Call Request (after 20 sec., programmable)''': An unattended [[Call Request]] or [[Ringing Group Feature|Ringing Group]] call will be forwarded to the first directory number in the "Forwarding Destinations" list after a preset time. The time is by default 20 sec., and can be modified, see [[Exchange_%26_System_(AlphaPro)#Timers|Call Request search string Timeout]]. Note that when using Call Request forwarding, any further forwarding must be configured in the Automatic Search settings of the target station.
  
{|border="1"
+
Several conditions can be enabled at the same time.
|Busy (immediately)||Automatic search when the station is busy. The search starts at once
+
 
|-valign="top"
+
{{note|About forwarding on '''Call Request''':
|Absent (after message)||Automatic search when there is an absence message on the station. The search starts after the message is played
+
* ''It is recommended to use Call Request code '''627''' or '''628'''. The call request will then be deleted from the call queue of the first station after being forwarded to the next''.
|-valign="top"
+
* ''When using Call Request code '''622''' or '''623''', the call request will remain in the call queue of the first station after being forwarding''. }}
|Private (after 11 sec., programmable)||Automatic search when there is private ringing on the station. The search starts after the time-out for private ringing (11 sec, configurable)
+
 
|-valign="top"
+
'''Forwarding Destinations''':
|Pager (after answer timeout)||Automatic search when there is no answer to a paging call. The search starts when the time-out for pager answering has expired
+
* Both stations and features be used as destination
|-valign="top"
+
* If the forwarding destination is Call Request (e.g. "I 627 I 123"), any further forwarding must be configured in the Automatic Search settings of the target station (e.g. 123)
|Call Request (after 20 sec., programmable)||Description Missing
+
* If the forwarding destination is a Ringing Group (e.g. "I 6701"), any further forwarding must be configured in the Automatic Search settings of ''one of the stations'' in the Ringing Group
|}
+
 
 +
'''Examples''':
 +
* [[Automatic Search|Examples on how to use Automatic Search]]
 +
 
 +
'''Manual Search''':
 +
* When [[Normal search feature|pressing digit "9" during a call]] (or during ringing), the call will be transfered to the first in the "Forwarding destinations" list
 +
* Press "9" again to get transfered to the next in the list
 +
 
 +
 
 +
<br>
  
 
== Line Monitoring tab==
 
== Line Monitoring tab==
 
[[File:AlphaPro UsersStationsLineMonitoring.png|500px|thumb|The "Line Monitoring" tab in the Users & Stations window|none]]
 
[[File:AlphaPro UsersStationsLineMonitoring.png|500px|thumb|The "Line Monitoring" tab in the Users & Stations window|none]]
  
Line monitoring (wire shorted) uses the [[Exchange_%26_System_%28AlphaPro%29#Logs_and_Errors|Off Hook timer]] (system level setting) and is therefore not governed by this setting.
+
* '''Disable tone test''': When [[Line_monitoring#Tone_test|Tone test]] is enabled, it is possible to disable the test per station by setting this flag. This option is used for stations with low crosstalk between speaker and microphone, as the tone test relies on the fact that the microphone can pick up the sound emitted from its own station speaker. The tone test should be disabled for:
{|border="1"
+
** IP Speakers
|Disable tone test||This flag can be set for individual stations and should be used for stations with low crosstalk between speaker and microphone, as the tone test relies on the fact that the microphone can pick up the sound emitted from its own station speaker. Recommended for:
+
** PA and Mobile Radio interfaces
:*All connections of PA equipment
+
** Stations with dynamic microphone
:*CRM III stations with dynamic microphone and CRM IV stations
+
** Industrial stations with noice cancelling microphones
:*Industrial stations with noice cancelling microphones
+
** Locations where the tone test is considered to be annoying to the user
''Note: The tone test is automatically disabled for PNCI and ATLB stations. It should also be disabled for those locations where the tone test is considered to be annoying by the users.''
+
 
|-valign="top"
+
* '''Disable Extended Wire Check''': Extended Wire Check is activated on the system level, causing LED blinking every 2-5 minutes. This feature should be disabled for guard stations etc., as LED blinking also is used to indicate incoming call requests. The 'Disable extended wire check' flag can be used for this purpose.
|Disable Extended Wire Check||Extended Wire Check is activated on the system level, causing LED blinking every 2-5 minutes. This feature should be disabled for guard stations etc., as LED blinking also is used to indicate incoming call requests. The 'Disable extended wire check' flag can be used for this purpose.
+
{{note|"Extended Wire Check" is applicable for analog stations connected to [[ASLT|ASLT boards]] only }}
The check is only performed on stations connected to ASLT boards
+
 
|-valign="top"
+
* '''Telephone Monitoring''': Enter a threshold value for checking DTMF telephone connected to ATLB card. The telephones must be fitted with a parallel resistor close to the telephone. Line monitoring (wire break) is activated per phone by entering:
|Telephone Monitoring||used to enter a threshold value which is used for checking telephone lines connected to an ATLB card. ATLB stations (telephones) can be fitted with a parallel resistor close to the telephone. Line monitoring (wire break) can be activated per station by entering:
 
 
:*Value 10 = resistor 10 kOhm
 
:*Value 10 = resistor 10 kOhm
:*Value 16 = resistor 6.8 kOhm  
+
:*Value 16 = resistor 6.8 kOhm
|}
+
{{note|"Telephone Monitoring" is applicable for analog DTMF phones connected to [[ATLB-12|ATLB boards]] only }}
 +
 
 +
* '''Avoid increasing volume for Tone test''': If the tone test fails, the default behaviour is that the test will be repeated up to three times, every time with an increased volume. When this flag is enabled, the test will be repeated without increasing the volume.
 +
 
 +
<br>
  
 
== UDP tab==
 
== UDP tab==
 +
'''UDP''' is short for '''U'''ser '''D'''efined '''P'''roperty. An [[UDP group|UDP group]] is a group of stations that are used by the [[Event Handler]] to construct rules that applies to a group of stations. There are 8 UDP groups available. By default all stations are included in UDP group 8. One station can be member of several UDP Groups.
 +
 
[[File:AlphaPro UsersStationsUDP.png|500px|thumb|The "UDP" tab in the Users & Stations window|none]]
 
[[File:AlphaPro UsersStationsUDP.png|500px|thumb|The "UDP" tab in the Users & Stations window|none]]
 +
<br>
 +
* '''User Defined Parameter(%1.EXP)''': A station can be assigned an User Defined Parameter consisting of up to 4 characters. This parameter can be read from the Event Handler using the macro [[%1.exp]] or [[%1.exp|%2.exp]].
  
{|border="1"
+
* '''UDP Text''': Each UDP Group can be assigned a text to describe what the UDP Group is used for. This text will also appear in the Event Handler when refering to the UDP Group.
|UDP Flag 1-8||Select station properties here. You program the actions for the flags form the [[Event Handler]]. The names appear in the listbox in the [[Exchange_%26_System_%28AlphaPro%29#Events|Event Handler window]] when you set the Owner type to [[UDP]]. The Id will then correspond to flags 1-8.
+
[[File:AlphaPro UsersStationsUDPtext.png|500px|thumb|The "UDP text" window in Users & Stations|none]]
|-valign="top"
+
 
|User Defined Parameter(%1.EXP):||In addition to the property flags, each station can also be given a single User Defined Parameter of 4 characters. An example is a camera number for use in the CCTV system.
+
{{note| The UDP Text is not transferred to the AlphaCom server. It is stored locally on the PC only. }}
|}
 
  
===UDP Text===
+
<br>
[[File:AlphaPro UsersStationsUDPtext.png|500px|thumb|The "UDP text" window in Users & Stations|none]]
 
{|border="1"
 
!UDP
 
!Text
 
|-
 
|1|| Property 1 (default text)
 
|-valign="top"
 
|2|| Property 2 (default text)
 
|-valign="top"
 
|3|| Property 3 (default text)
 
|-valign="top"
 
|4|| Property 4 (default text)
 
|-valign="top"
 
|5|| Property 5 (default text)
 
|-valign="top"
 
|6|| Property 6 (default text)
 
|-valign="top"
 
|7|| Property 7 (default text)
 
|-valign="top"
 
|8|| All Stations (default text)
 
|}
 
  
 
== Group==
 
== Group==
[[File:AlphaPro Users and Stations Group window.PNG|thumb|400px]]
+
From this window you can define which station group(s) one particular station should be member of.
 +
* On the ''left side'' there is a list of all station groups that this station is '''not member''' of.
 +
* On the ''right side'' there is a list of all station groups that this station is '''member''' of.
 +
* Use the arrow buttons, or doubleclick on a station group, to move it from one list to the other.
 +
[[File:AP Station Group.png|thumb|500px|left|Users & Stations > Group window]]
 
<br style=" clear:both" />
 
<br style=" clear:both" />
 +
<br>
  
 
== Pager==
 
== Pager==
[[Image:AlphaPro Users and Stations Pager window.PNG|thumb|400px]]
+
The AlphaCom system can be interfaced to wireless pocket paging system using the ESPA 444 protocol. In this window the pager receivers are defined and linked to intercom stations. The pager receivers can also be defined in the [[Pocket Pagers (AlphaPro)|Pocket Pagers window]]. For more details, see also main article: [[Pocket Paging]].
{|border="1"
+
[[Image:AP Station Pager.png|thumb|500px|left|Users & Stations > Pager window]]
|Pager number||The pager identification used in the AlphaCom system. One of 200 pagers can be selected.  
+
<br style=" clear:both" />
|-valign="top"
+
* '''Pager Id''': The pager identification (1 - 600 ) is used internal by the AlphaCom to separate each pager.  
|Descriptive name||This is the name that appears in the list of pagers in the AlphaPro program. this information is not sent to the exchange, but is stored in the PD file
+
* '''Descriptive name''': The name you enter here is also displayed in the [[Pocket Pagers (AlphaPro)|list of pocket pagers]]. Note that this text is not transferred to the AlphaCom server. It is stored locally on the PC only
|-valign="top"
+
* '''Pager Driver''': The following pager driver options are available:
|Pager Driver||Decided by the type of pager system to which you connect the AlphaCom. The following pager driver options are available:
+
**No driver - default
*No driver - default
+
**Tateco
*Tateco
+
**Ericsson
*Ericsson
+
**Multitone
*Multitone
+
* '''Receiver type''': The following receiver types are available:
 +
**Unknown
 +
**Tateco 800/900
 +
**Multitone RPR 550
 +
**Ericsson PSP800
 +
**Multitone RPR 530
  
|-valign="top"
+
* '''Receiver number''': Must correspond to the ID of the pocket pager receiver. Usually the number shown in the pager display when the pager is turned on.
|Receiver type||The following receiver types are available:
+
* '''Paging when meeting absent''': When this flag is enabled (default), this station is allowed to activate the pocket pager after having called to a station which is in [[Absence Messages|absence status]] (e.g. "Busy at the moment"). When the flag is disabled, this station will not be able to activate the pocket pager when the intercom station is in absence status. Hence the user with the pocket pager can control the possibility to be paged simply by turning absence status on or off on his intercom station.
*Unknown
 
*Tateco 800/900
 
*Multitone RPR 550
 
*Ericsson PSP800
 
*Multitone RPR 530
 
  
|-valign="top"
+
'''Direct Pocket Paging:'''
|Receiver number||Must correspond to the ID given in the programming of the pager system. (Usually the number shown in the pager display when the pager is switched on).
+
* '''Directory Number''': Directory number to activate Pocket Paging to this pager directly, without calling an intercom station first. Dial: <Direct Pocket Paging dir. no> + <paging type, e.g. 44,45,46,47>.
 +
* '''Display Text''': The display text for the Direct Pocket Paging number
  
|-valign="top"
+
'''Personal Answer Code:'''
!colspan="2"|Direct Pocket Paging
+
* '''Directory Number''': The directory number for the personal answer code (if any) for this pager
 +
* '''Display Text''': The display text for the personal answer code (if any) for this pager
 +
* '''Multiple Answers''': When enabled one can send a message to a group of pagers and make it possible for all of them all to answer the paging. The pager group must be set up in the paging system. Applies only to paging using the 47 code.
  
|-valign="top"
+
<br>
|Directory Number||Reflects information entered for the highlighted station in the listbox when pressing the pager key
 
  
|-valign="top"
+
== Events==
|Display Text||Here you enter the text you want to be used for any station display indication with direct pocket paging.
+
The [[Event Handler]] is based on the concept that when intercom functions run, they report 'events' to a part of the software called the Event Handler. The event can be described as a trigger that sets off an action in the system depending on the information entered here in [[AlphaPro]].
 +
[[Image:AlphaPro Event window.PNG|thumb|500px|left|The Users & Stations > Events window]]
 +
<br style="clear:both;" />
  
|-valign="top"
+
'''Free Events''': Shows how many events are free out of the total of 2000 events.
!colspan="2"|Personal Answer Code
 
  
|-valign="top"
+
'''Free Action Strings''': Each line of action commands count as one Action String. If the line is longer than 16 characters, it will count as 2 action strings. This filed shows how many action strings are free out of the total of 2000 available action strings.
|Directory Number/Display Text||Her you enter the directory number and name for the personal answer code (if any) for this pager
 
|-valign="top"
 
  
|-valign="top"
+
'''Show All''': When checked, all events in the system will be shown, not only events for the particular station highlighted when the Event window was opened.
|Multiple Answers||[X] Multiple Answer option is activated for this receiver.
 
Applies only to paging using the 47 code.
 
Then you can send a message to a group of pagers and make it possible for all of them all to answer the paging. The pager group must be set up in the paging system.
 
  
|}
+
'''Owner'''. The '''owner''' is the source which triggers the event.
<br style=" clear:both" />
+
* '''Owner type'''. The options are:
 +
**'''Station Id''': A single station. The Id = [[Physical number]] of the station
 +
**'''Stations w. UDP''': A [[UDP group|group]] of stations. The Id = [[UDP group]] 1 - 8
 +
**'''Scheduler''': [[Scheduler (Event Type)|Scheduler]] use the Realtime clock of the AlphaCom as event owner. Event can be configured to trigger at specified hours, weekdays or dates
 +
**'''EDI Text Config''': Trigger event when receiving text on an [[External Data Input|EDI port]]
 +
 
 +
'''Event'''
 +
* '''Event Type''': Select which event should cause the action. Here an [[Event_Handler#Events_Types|overview of event types]].
 +
* '''Details''': This button is enabled when choosing the Event Type: 1 - Audio. One can then choose which type of audio to trigger the event. See [[Audio_(Event_Type)]]
 +
* '''Sub Event''': Some events have a subevent which makes it possible to filter on more options than only the main event it self.
 +
* '''When Change To''': The action is executed at a specific event transition, i.e. when the defined event goes on and/or off. The options are:
 +
**'''OFF'''      - The event is triggered only when the event goes off
 +
**'''ON'''        - The event is triggered only when the event goes on
 +
**'''ON or OFF''' - The event is triggered when the event goes on, and also when the event goes off
 +
*'''When Related To'''
 +
**'''All''': The event is carried out with no check on the related number, i.e. works for all stations. Many events have no related number, and in that case the fields are not available
 +
**'''Directory Number''': The action is executed when the event owner is connected to the defined station or feature directory number. The id field has two parts:
 +
*** '''Node''': An [[AlphaNet]] node number (0 = own server). '''ID''': The [[Directory number]] of a station or feature
 +
**'''Stations w. UDP''': The action is executed when the event owner is connected to any station which is member of the specified [[UDP group]]. The Id specifies the UDP group 1-8.
 +
 
 +
'''Action Command or RCO'''
 +
* When the upper radio button is selected, you can write [[Event_Handler#Action_Commands|action commands]] which will be executed when the event is triggered. One command per line.
 +
* When the lower radio button is selected, you can select one RCO (Remote Control Output) to be operated by the event.
 +
* The button '''RCO''' opens the [[Exchange_%26_System_(AlphaPro)#RCO|RCO table]], where you can map logical RCO numbers to physical outputs.
 +
 
 +
[[Image:Event ActionCommands.png|thumb|700px|left|Action Commands or RCO]]
 +
<br style="clear:both;" />
 +
<br>
 +
<br>
  
== Events==
+
==DAK==
[[Image:AlphaPro Event window.PNG|thumb|400px]]
+
Most intercom stations are equiped with one or more [[Direct access key|DAK keys]] ('''D'''irect '''A'''ccess '''K'''ey, also known as speeddial button). The DAK key makes it possible to dial a complete number (or sequence of numbers) by one button press.
{|border="1"
+
[[Image:AP DAK window.png|thumb|500px|left|Users & Stations > DAK window]]
|colspan="2"|Owner
 
|-valign="top"
 
|Owner type||The options are:
 
:*Station Id - The station where something happens
 
:*Stations w. UDP - a [[UDP group]] of stations. Event triggers if a member of this UDP group does something
 
:*Scheduler - Event triggers at specified hours, weekdays or dates
 
:*EDI Text Config - Description Missing
 
|-valign="top"
 
|colspan="2"|Event
 
|-valign="top"
 
|Event Type||Which Exchange Event should cause the action. The drop-down list gives all possible Exchange Events.
 
|-valign="top"
 
|Sub Event||Some events have a subevent. Audio events: the number here is automatically entered when you activate certain flags. The flags are accessible through the "Details" button, and only for Event 1 - [[Audio (Event Type)|Audio]]
 
|-valign="top"
 
|When Change To||The action is executed at a specific event transition, i.e. when the defined event goes on and/or off. The options are:
 
:*OFF      - When the event goes off only
 
:*ON        - When the event goes on only
 
:*ON or OFF - When the event goes on, and again when it goes off.
 
|-valign="top"
 
|When Related To||
 
:*All:
 
::The event is carried out with no check on the related number, i.e. works for all stations. Many events have no related number, and in that case the fields are not available
 
:*Directory Number:
 
::The action is executed when the event owner is connected to the defined station/feature. The id field is two-part:
 
::* The first is an [[AlphaNet]] node number (0 meaning own exchange)
 
::* The second is a directory number: a station or feature, local or remote
 
:*Stations w. UDP:
 
::The action is executed when the event owner is connected to any station with this User Defined Properties membership. The id is a property flag 1-8
 
|}
 
 
<br style="clear:both;" />
 
<br style="clear:both;" />
  
==[[Direct access key|DAK]]==
+
'''DAK 1 - 10''': Enter the directory number to be dialed when the corresponding DAK key is pressed.
[[Image:AlphaPro Users and Stations DAK window.PNG|thumb|400px]]
+
{{note|  
[[Image:AlphaPro Users and Stations DAK2 window.PNG|thumb|400px]]
+
* ''Intercom stations with one (or two) call buttons are using '''DAK 1''' (and '''DAK 2''').''
[[Image:AlphaPro Users and Stations DAK3 window.PNG|thumb|400px]]
+
* '''''DAK 9''' is by default configured to dial number '''60''' (Info). When dialed from a display station, you will get access to a [[Display_Features#Feature_Directory_.28INFO.29|feature list]] in which you can navigate.''
[[Image:AlphaPro Users and Stations DAK4 window.PNG|thumb|400px]]
+
* '''''DAK 10''' is by default configured to dial number '''614''' (name). When dialed from a display station, you will get access to a [[Display_Features#Subscriber_Directory_.28NAME.29|directory number list]] containing all the users in the system.''
{|border="1"
+
* ''You are free to change the configuration of DAK 9 and DAK 10 to whatever numbers you like.'' }}
!colspan="2"|DAK 1-10
+
 
|-valign="top"
+
'''DAK 11 - 20''': Enter the directory number to be dialed when the corresponding DAK key is pressed.
|Keys 1-6||No special functions for these keys. In the example on the right the keys have been programmed in the following way:
+
 
:*1: Dial station 102
+
'''Navig. keys''': These are the keys below the display on [[:Category:Stations|DualDisplay station and IP Stations with display]]. The Navigation Keys are reported as '''DAK 21-24''', unless the "Station Type" = CRM. Then the Navig. Keys are reported as '''DAK 101-104''' (to avoid conflict with the DAK 48 panel).
:*2: Dial station 103
+
{{note|When configuring a station to be [[Users_%26_Stations_(AlphaPro)#General_tab|Station Type]]: "DualDisplay" or Station Type: "CRM", the Navig buttons are automatically filled in by AlphaPro }}
:*3: Dial station 104
+
 
:*4: Dial station 105
+
'''DAK Signaling''': These options are applicable to analog stations on [[ASLT|ASLT board]] only. Options available:
:*5: Open door (during connection)
+
* '''Standard DAK Signaling''': This option is used by all types of analog intercom stations, except the PrisCom station
:*6: Activate Call Request Transfer
+
 
|-valign="top"
+
:DAK signaling supported by the [[Tamper and Vandal Proof Station - 1007061000|PrisCom station]]:
|Keys 7-8||By default used as ordianry Single-touch keys. In the example on the right the keys are programmed with:
+
* '''Two Tone DAK signaling''': The DAK signaling is using a combination of two tones, instead of the standard DAK signaling which is using Current Loop (M) + tone.
:*7: Deactivate Call Request Transfer
+
* '''Two Tone DAK signaling w/Ack''': When the AlphaCom receives a DAK key signal from a PrisCom station, the AlphaCom will send an acknowledge message by the Display Text Protocol. The station will acknowledge this by sending tone 18. This is the option normally used by the [[Tamper and Vandal Proof Station - 1007061000|PrisCom station]], and Station Kits [[Feature Station Kit - 1007060105|1007060105]] and [[Feature Station Kit Including Accessories - 1007060100|1007060100]]
:*8: Dial telephone number 73546382
+
* '''Two Tone DAK signaling w/IND Ack''': When the AlphaCom sends the IND message by the Display Text Protocol, the station will acknowledge this by sending tone 17. If no acknowledge from the station within 2 second the IND message is resent once.  
''When the [[Hot-line Dialing|hot-line]] option has been activated for the station, key 7 is used to program the off-hook number, and key 8 the on-hook number.''
+
* '''Two Tone DAK signaling w/Ack and IND Ack''': This option enables both DAK acknowledgement and IND acknowledgement.
|-valign="top"
+
 
|Key 9||In the [[Autoload]] the value I 60 is entered for key 9 (INFO key). This is the default number for accessing the feature list.
+
'''Prefix characters:'''
|-valign="top"
+
When entering a number in the DAK table, it must be preceded by a prefix character:
|Key 10||In the [[Autoload]] the value I 614 is entered for key 10 (Name key). This is the default number for accessing the directory number list.
+
{| border="1"
|-valign="top"
+
! style="background:#ffdead;" width="40" |'''Prefix char'''
!colspan="2"|DAK 11-20
+
! style="background:#ffdead;" width="280" | '''Description'''
|-valign="top"
+
! style="background:#ffdead;" width="1000" | '''Comment'''
|Key 11-20||Same usage as DAK 1-10.
+
|-
|-valign="top"
+
| I ||align=center|Directory Number from Idle||align=center|"I" is used as prefix for directory numbers for stations and features. If you don't enter any prefix, "I" will automatically be added. Examples:
!colspan="2"|Navig. keys
+
* '''I234''' will call station 234.
|-valign="top"
+
* '''I85''' will activate group call 85.
|Navigation key 1-4||These are the keys below the display (DualDisplay, IP-Master and CRM V stations)
+
|-
|-valign="top"
+
| D ||align=center|Directory Number during connection||align=center|"D" is used as prefix for directory numbers for features used during a call. Examples:
!colspan="2"|Search Strings
+
* '''D6''' will activate the [[Door opening]] feature
|-valign="top"
+
* '''D55''' will cancel the call and put the station into you call queue.
|Search 1-3||Each station can have a preprogrammed Search List with 3 search steps
+
|-
Search List Examples:
+
| P ||align=center|Parameter ||align=center|Some directory numbers requires additional parameters, such as phone number, date or time. Use "P" in front of the parameter. Examples:
:*Activate Group Call:
+
* '''I0 P 40002500''' will dial 0 and access phone line (if available), then dial phone number 40002500.
:I<Group dir.no> - I85 (Make a group call with directory number 85)
+
* '''I776 P 1230''' will set [[Absence Messages|absence status]] "At lunch until 12:30 PM".
:*Activate Pager:
+
* '''I773 P 0815''' will set [[Absence Messages|absence status]] "Arriving tomorrow at 8:15 AM".
:I<pager dri.no> - I44 (Activates a paging without answer option. The calling station's number is shown in the pager display)
+
|-
:*Call another station:
+
| E ||align=center|Event ||align=center|"E" can be used as a prefix in front of an Event Trigger number ([[Event Trigger without cancel tone feature|feature 52]] or [[Event Trigger with cancel tone feature|feature 85]]). When using the prefix "E" the Event Trigger number can be activated independent whether the station is in conversation or not, it just triggers the event without interfering with the ongoing conversation. Example:
:I<Station dir.no> - I210 (The call is directed to station 210)
+
* '''E9533''' will trigger [[Event_Trigger_(Event_Type)|event 15]] in the event handler. The DAK key can be used to trigger the event both from idle and during a call
:*Register call as Call Request:
+
|-
:I<CallReq. dir.no> - I623 (The call is registered as a Call Request from the calling station)
+
| T ||align=center|Alphanumeric text ||align=center|"T" is used to customize the text in the DAK display of the [[IP Dual Display Station - 1008007000|DualDisplay station]]. "T" can also used to add text labels on the navigation buttons of the IP Stations with display.
|-valign="top"
+
Example [[IP Dual Display Station - 1008007000|DualDisplay station]]:
!colspan="2"|Valid Values
+
* '''I104 TDoor 4''' will write "Door 4" in the DAK display outside this DAK key. When you press the DAK it will call number 104. [[File:DD DAK Display.png|250px|left]]
|-valign="top"
+
<br style="clear:both;" />
|I = Directory Number from Idle||You do not need to use this command if the directory number is first in the command string, it is automatically added.
+
<br>
|-valign="top"
+
Example [[IP Desktop Master Station - 1008001000|Desktop]] and [[IP Flush Master - 1008031000|Flush Master]] stations:
|D = Directory Number during connection||Used before directory numbers to be dialled during conversation.
+
* '''I84 TAll''' and '''C TClear''' will write "All" and "Clear" just above the navigation keys. Pressing the DAK keys will dial 84 (All Call) and C (=Cancel). [[File:Desktop Navig Labels.png|250px|left]]
|-valign="top"
+
<br style="clear:both;" />
|P = Parameter (Date, Time, etc.)||Used before any extra digits giving date and time - or other digits that are not directory numbers.
+
|-
|-valign="top"
+
| M ||align=center|M - key||align=center|"M" generates a M-key on/off pulse, as if you have pushed the M-key briefly (0.3 seconds). Note that it will not generate M-key ON while the DAK key is pressed, and M-key OFF when released, but a short pulse when pressed. Examples:
|E = Event|| Followed by an event trigger directory number, feature [[Event Trigger without cancel tone feature|Feature 52]] or [[Event Trigger with cancel tone feature|Feature 85]]. The result is trigging of [[Event_Trigger_(Event_Type)]]. Operates both when a station is in idle or in <u>conversation</u>.
+
* '''M''' will make the DAK key work as a regular M-key. You can use the DAK key to answer incoming calls.
|-valign="top"
+
* '''M I 102''' will call number 102 when the station is in idle, and generate M-key pulse when the station is ringing. Can be used on call button on a substation if the call button also should be used to answer incoming calls in private mode.
|T = Alphanumeric text (must be last in the string)||Description Missing.
+
|-
|-valign="top"
+
| C ||align=center|C - key||align=center|"C" generates a C-key on/off pulse, as if you have pushed the C-key briefly (0.3 seconds). Example:
|M = M - key||Used to terminate command.
+
* '''C''' will make the DAK key work as a regular C-key. You can use the DAK key to cancel calls.
|-valign="top"
+
|-
|C = C - key||C-key.
+
| > ||align=center|reference DAK of given Phys. no||align=center|">" is used to "borrow" DAK keys from other, unused stations. Because each station has DAK tables for maximum 20 DAK keys, and some stations (e.g. [[CRMV]], [[ECPIR-3P]], [[IP Dual Display Station - 1008007000|DualDisplay]] stations) may have more than 20 DAK keys, one can use the ">" character to point to another station and use that stations DAK table. Example:
|-valign="top"
+
* '''> 501''' is pointing to the DAK table (DAK 1-10) of station at physical number 501.
|> = reference DAK of given Phys. no||Pointer to the DAK table for an unused station. Must be used during enabling of D48 modules on a CRM IV station. Can also be used if you want to have many stations with identical programming of single-touch keys.
+
 
|-valign="top"
+
See also [[CRM_V_-_Control_Room_Master#Redirection_of_DAK_keys|DAK redirection for CRM-V]] and [[EBMDR-8_-_Configuration#Redirection_of_DAK_keys|DAK redirection for ECPIR-3P with expansion module EBMDR-8]]
|0-9 = Digits||Description Missing
+
|-
 
|}
 
|}
<br style="clear:both;" />
+
 
 +
 
 +
{{note|
 +
* '''''SIP Trunking''': When calling out on a SIP trunk, '''DAK 0''' will generate DTMF "*" and '''DAK 1''' will generate DTMF "#", regardless if these two DAK keys are configured or not.''
 +
* '''''Hotline feature''': When the [[Hotline_Call|Hotline feature]] is enabled, '''DAK 7''' is triggered by off-hook, and '''DAK 8''' is triggered by on-hook'' }}
 +
 
 +
<br>
  
 
==Group Excl==
 
==Group Excl==
[[Image:AlphaPro Users and Stations Group Exclusions window.PNG|thumb|400px|Group Exclusion window]]
+
With Group Exclusion (aka Voice Paging Exclusion) each subscriber may exclude up to 20 neighboring stations from receiving the audio during a [[Groups|Group Call]] or [[Simplex_Conference#Prevent_Acoustic_feedback_between_users|Simplex Conference]] initiated by this subscriber. This feature is used to prevent acoustic feedback when stations located close to each other are members of the same group call or simplex conference.
{|border="1"
+
 
|Directory number/Display text||Reflects the station you are programming.
+
[[Image:AP Group Excl.png|thumb|500px|left|Users & Stations > Group Exclusion window]]
|-valign="top"
 
|Group Exclusion list 1-10||[[Mutual exclusion group]]: Excludes up to 8 neighbouring stations from receiving the audio during a group call ''from'' this subscriber. This is done to prevent acoustic feedback. See
 
|-valign="top"
 
|}
 
 
<br style="clear:both;" />
 
<br style="clear:both;" />
 +
 +
{{note|
 +
* ''Software version 11.3.3.1: Extended from 8 stations to 20 stations.''
 +
* ''Software version 10.30: Extended from 4 stations to 8 stations.'' }}
  
 
== Phone==
 
== Phone==
[[Image:AlphaPro Users and Stations Phone window.PNG|thumb|400px|PNCI: Dial shortnumber 654 and get connected to the PNCI which dials phone number 4740002500]]
+
It is possible to define [[Short Numbers]] for external telephone calls. A "short Number" can be used for outgoing phone calls or for incoming phone calls:
In this window you can define short numbers used for external telephone calls.  
+
* '''Outgoing phone calls''': A "Short Number" is typically a 2- or 3-digit number, and when dialed you will be connected to an external phone line, and a preconfigured phone number is dialed.
See also [[Extended Short Number Usage]].
+
* '''Incoming phone calls''': An incoming call from a SIP trunk can be routed to the Short Number. When calling the Short Number a new dial tone will be heard. If the user starts dialing, the dialing procedure will be regular. If no dialing within the preset time, the call will be routed to a preconfigured number.
 +
 
 +
To create a Short Number, select a '''user 553 or higher''', then select the '''Phone''' button.  
 +
 
 +
<gallery caption="Short Number configuration" widths="650px" heights="520px" perrow="2">
 +
File:AP Phone SIP.png|'''''Outgoing call''': Dial 654 to access the SIP Trunk and call phone number 48203445''
 +
File:AP Phone SelDial.png|'''''Incoming call''': When 643 is dialed from SIP trunk, a new dial tone is presented. If no dialing within 4 sec, the call is routed to number 103.''
 +
</gallery>
 +
 
 +
* '''Telephone Number''': The number to call when the Short Number is dialed. Maximum 18 digits
 +
 
 +
* '''Short number mode''': There are thre modes. "PNCI" and "SIP" are used for outgoing telephone calls, while "Selective dialing" is used for incoming telephone calls.
 +
**'''PNCI''': Shortnumber configuration for outgoing calls via the [[PNCI|PNCI telephone interface]]. Enter the telephone number to be dialled, and select the hunt group in which the PNCI is a member (normally [[Groups#Group_50|group 50]])
 +
*** '''Telephone Group''': Here you select the group which is used to include all phone lines reached by dialling prefix 0, (group 50)
 +
**'''SIP''': Shortnumber configuration for outgoing calls via SIP Trunk line.
 +
*** '''Node''': Select the SIP Trunk node that the call should be routed to. Note: Will work only when the SIP Gateway is configured to use 'one-stage' dialing.  [[Configuration_guide_for_AudioCodes_MP114/118,_v5.4_and_higher#One_Stage_dialing|Configuration example here]].
 +
**'''Selective dialing''': Can be used for two-stage incoming calls from SIP trunks. When calling the Short Number a new dial tone will be heard. If the user starts dialing, the dialing procedure will be regular. If no dialing, the dial tone will time out and the directory number stored as "''Telephone number''" will be activated. This feature is useful when calling in to the AlphaCom via a SIP gateway. The SIP gateway can be configured to call this Short Number which makes it possible to do selective dialing, or be transfered to a preset number if no dialing
 +
*** '''Timeout''': If no digits are received within the set time, the call will be routed to the "Telephone number"
 +
 
 +
See also the article [[Short Numbers]].
 +
<br><br>
  
{|border="1"
 
|Telephone Number||Defines the telephone number represented by the shortcode programmed in the User Window. Maximum 18 digits
 
|-valign="top"
 
|Short number mode:||
 
:*'''PNCI''': Shortnumber configuration for outgoing calls via the PNCI interface. Enter the telephone number to be dialled, and select the hunt group in which the PNCI is a member (normally [[Groups#Group_50|group 50]])
 
:*'''SIP''': Shortnumber configuration for outgoing calls via SIP Trunk line. Enter the telephone number to be dialled, and select the SIP Trunk node. Note: Will work only when the SIP Gatway is configured to use 'one-stage' dialing.  [[Configuration_guide_for_AudioCodes_MP114/118,_v5.4_and_higher#One_Stage_dialing|Configuration example here]].
 
:*'''Selective dialing''': Used for incoming calls from SIP trunks. When calling the Short Number a new dial tone will be heard. If the user starts dialing, the dialing procedure will be regular. If no dialing, the dial tone will time out and the directory number stored as "''Telephone number''" will be activated. This feature is useful when calling in to the AlphaCom via a SIP gateway. The SIP gateway can be configured to call this Short Number which makes it possible to do selective dialing, or be transfered to a preset number if no dialing
 
|-valign="top"
 
|Telephone Group||Here you select the group which is used to include all phone lines reached by dialling prefix 0, (group 50)
 
|}
 
<br style="clear:both;" />
 
  
 
[[Category:AlphaPro - User Guide]]
 
[[Category:AlphaPro - User Guide]]

Latest revision as of 11:40, 25 September 2024

AI.png

From the Users & Stations window you can inspect and modify the properties of intercom stations.

Common information

Common information in the Users & Stations window

The Users & Stations window contains some information which is available regardless of which tab has been selected:

  • User Number: Range 1 - 600. The Directory Number of a station is linked to the User Number, which is linked to the Physical Number. By default there is a 1 to 1 link between User Number and Physical Number.
Note icon It is possible to define several Users on the same Physical Number. This makes it possible for one station to have several Directory Numbers. This type of configuration is by default disabled, but can be enabled be selecting from the main menu bar View > Users&Stations: Allow editing of physical numbers.


  • Physical Number: Range 1 - 552. Each intercom station has a physical number. For analog intercom stations the physical number is determined by the position of the line board (ASLT or ATLB-12), and in case of MultiModule system it is also determined by which module the line board is located. For IP intecom stations the physical number is a virtual number. The physical number is linked to the "User Number", which is linked to the Directory number.
  • Module, Pos, Line: Shows where an analog station is physically connected. The numbers are automatically calculated from the physical number. Module shows which of the 4 modules (65-68) in a MultiModule system, Pos shows the line card position (1-23), and Line shows which of the 6 line circuits on the ASLT line card the station is connected to.
  • Search Directory Number: Type in a directory number you are seaching for. The listbox will be sorted as you type in the number.
  • Sorting the listbox: Click on one of the headers in the listbox DirNo, Display Text or PhyNo to sort the list according tho the selected choice. By default the list is sorted on increasing physical numbers.

General tab

The "General" tab in the Users & Stations window
  • Physical Number: Range 1 - 552. Each intercom station has a physical number. For analog intercom stations the physical number is determined by the position of the line board (ASLT or ATLB-12), and in case of MultiModule system it is also determined by which module the line board is located. For IP intecom stations the physical number is a virtual number. The physical number is linked to the "User Number", which is linked to the Directory number.
Note icon In hybrid exchanges (AlphaCom XE7, XE20 and XE26), where there is a mix of analog and IP stations, you should avoid using physical numbers for IP Stations that later might be used for analog intercom stations.


  • Default User: It is possible to define several Users on the same Physical Number. This makes it possible for one station to be called by several Directory Numbers. One of the Users must be set as the "Default User". The station will use Caller ID, DAK keys, Group Call membership etc. from the "Default User". Configuration of multiple users on one station is by default disabled, but can be enabled be selecting from the main menu bar View > Users&Stations: Allow editing of physical numbers. Now you can select a free User from the User list box (normally user 553 - 600), and assign it the same physical number as the real station. Only the "Default User" will be available in the AlphaCom OPC Server.
  • Directory Number: The number to dial to call to the station. The directory number can be any 1 to 8 digit number.
  • Visibility: Is used in AlphaNet systems for easy maintenence of station numbers using Cluster Programming. By setting the Visibility to "Cluster Global", the station will automatically be created as a Global Number in the other AlphaCom Cluster nodes. See Cluster Programming for details.
  • Display Text: This text will show in the stations display in idle, and is used as Caller ID when a call is set up. Maximum 16 characters. Depending on station type, and the number of digits in the directory number, the whole text might not be visible in the display of the station.
  • Station Type: Select the type of station/device that is connected to the actual physical number. The following options are available:
    • Master Station (default): Can be used for all stations. Recommended for master stations with full keypad, with or without display.
    • Substation: Blocks the station from receiving Call Back message (which will generate annoying blink and bleep in the station). Recommended station type for:
  • PNCI: Was originally designed for the now obsolete PNCI telephone interface. Can also be used for regular intercom stations. During conversation with an intercom station set as "PNCI", digits will not be handled by the AlphaCom server, but will be reported to the Event Handler, event 25, and can be used for remote control operations during a call.
  • CRM: (Control Room Master). This option is applicable for any (analog or IP) station with display used for Call Queueing (Call Request handling). This setting will modify the display layout. IP Stations set as "CRM type" will have the display backlight permanently on.
  • Display station: For IP Stations this option will utilize smaller fonts in the display. For analog stations it will provide faster detection of line errors.
  • DualDisplay: Use this option for DualDisplay stations (1007007000/1008007000). This setting will enable the DAK display used for labelling of the DAK keys.
  • Custom 2: Not in use
  • CCoIP Station: Enable this flag when an IP Station is assigned to this physical number.
  • Reg. w/Directory Number (default): When enabled, the IP Station will register to the AlphaCom server by its directory number. When disabled, the IP Station can register to the AlphaCom server by its MAC address. The MAC adress of the IP Station must be filled in.
  • Codec: Set which codec to use. Normally use the default "Best Available"
  • Packet size: Default is 20 ms audio packet size
  • Noise Reduction: Enable the Active Noise Cancellation function of the station. This will reduce background noise from the surroundings. 0 = Noise Reduction is Disabled
  • Line Out Volume (dB): Sets the volume on the Line Out output on Turbine devices. Not applicable to INCA devices.
  • SIP Station: Enable this flag when a SIP phone is assigned to the physical number.
  • Codec: Set which codec to use. Default is "G711 u-law"
  • Packet size: Default is 20 ms audio packet size
  • Related to Trunk: Enter the node number (1-254) of the SIP Trunk Node. This option can be used if a SIP phone is registered to a remote SIP Server, and there is a SIP trunking connection to that SIP server. When the SIP Station number is dialed, the AlphaCom will send an INVITE message out on the SIP Trunk, containing the dialed SIP Station number. See SIP Devices - creating an account and SIP Trunk Station
  • 200 OK replies during busy/queue: When enabled the SIP station will receive 200 OK instead of 180 RINGING/182 QUEUED when calling a private/busy station. This means that the audio connection will be established with the AlphaCom/ICX also when calling a station in private mode or a busy station, and the ringing tone or busy tone from the AlphaCom/ICX will be heard. This also makes it possible to use override features, such as Private Ringing Override or Busy Override.
  • Group Access Level: Is used to restrict the access for a station to activate group calls. Each group can be assigned on out of three possible access levels: Low - medium (default) - high. To be able to access a group call, the station must have the same or higher level than defined for the group
  • Call Setup Priority: This setting specifies how outgoing calls from this station are handled; see also Call Setup Priority.
    • Low: Calls will always be in private ringing mode, regardless of the private/open settings of the called station
    • Normal (default): Calls will connect in private or open mode depending on the private/open settings of the called station
    • High: Calls will always be in open mode, regardless of the private/open settings of the called station. Will also override any absence settings on the station.
    • Alarm: Calls will always connect in open mode, also if the called station is busy in another conversation or if there are no more speech channels available.
  • Volume (dB): Sets the loudspeaker volume of the station. 0 dB is default level.
  • For IP Stations there are 8 steps available. The change will take effect after a Send operation.
  • For analog stations the volume setting will change the level out from the ASLT line card. Normally used to compensate for volume loss on long lines. Available values are -14 dB to 16 dB. The exchange must be reset for the change to take effect.
The following classes have a default setup (which can be changed):
  • Class of service 1: Default features for all stations in the system.
  • Class of service 15: Default features for all PNCIs connected to the system.
  • Class of service 16: Includes all features. Default for the SuperUser, the station connected to physical number 1.
    See the Class of Service feature lists on AlphaCom Feature List
  • Recording: When enabled, the conversation audio from both parties in the conversation will be sent to external audio recorder if such recording device is connected. See AlphaCom Recording Interface
  • Incoming: Recording will take place when receiving a call
  • Outgoing: Recording will take place when making a call
  • Apply to All: The Recording settings (Incoming and/or Outgoing) on this station will be applied to all stations when "Apply to All" is pressed.

User Preferences tab

The "User Preferences" tab in the Users & Stations window
  • Call Restrictions - No Calls From: Calls from stations which are member of the group selected will be rejected.
  • Audio Program Sequence - Sequence 1/2: A station (e.g. in a prison cell) can step through a range of Audio Programs. There are two audio program sequences to choose from. See Program Step feature.
  • Help Messages and Status Indication
  • Voice (ASVP) Message Wanted: Enable (default) or disable the Voice Message Features for the station. This includes all absence messages, voice mail messages and voice help, as well as the Call Requester message (e.g. "Your call is registered, please wait..").
  • Feature Reminder Wanted (Blink and Bleep): Enable (default) or disable feature reminder for the station. The feature reminder is a flashing LED and a bleep every minute to indicate that there are messages present, or that Call Forwarding is active on the station.
Note icon When "Feature Reminder Wanted" is disabled, also the ringing tone when receiving a Ringing Group call is muted


  • Simplex Conference
  • Talk Priority: There are four priority levels, Low, Medium, High and Alarm. There are two mechanisms taking place:
  1. To be able to talk into the conference, the Talk Priority of the station (default is "Medium") has to be higher than the Talk Priority of the Simplex Conference (default is "Low"). If not sufficient priority, the station will be able to listen, but rejected when attempting to do talkback.
  2. A station with a higher talk priority than the current talker will override the current talker.
  • Talk Override: If this flag is set, and the station has the same talk priority as the current talker, he will override the current talker. If several stations have this flag enabled, and they have the same Talk Priority, the last station pressing the M-key will be the talker.
  • Multi Conference The MultiConference is an AlphaCom feature that makes it possible for operators to listen to multiple Audio Sources in a mix. The operator can talk back to individual sources, or to all sources in one go.
  • Mix Controller: This station controls which mix channels to send to the mixer.
  • Mixer: This station is used as a mixer for the Mix Channels. Can be the same device as the Mix Controller, or a separate (Turbine) device
  • Mix Channel: Virtual station providing audio to the mixer.
  • Talkback source: When Mixer and Mix Controller are separated on two different devices, one can choose if the talkback source (i.e. the microphone) should be from one or the other
  • Multi-Talkback with M-key: When enabled, the M-key/PTT will do talkback to all active channels
  • Use Workchannel: When enabled, the M-key/PTT will do talkback to a preselected "work channel". The operator can change work channel from his panel

Station Type tab

The "Station Type" tab in the Users & Stations window


Station Type

  • IP Station/Duplex Station: Disable voice switching and force this station in open duplex. Automatically enabled for CCoIP stations.
  • Station without Display: Applicable to analog ASLT stations only. This setting is optional, and will disable the automatic display/non-display detection on the ASLT board, and ensure a faster and more reliable line error reporting for an analog station without display receiver.
  • IP Dummy Station: This station is a virtual station, used for special applications. An IP Dummy station consumes an IP Station License.
  • CRM Notification Tone: When a station receives a Call Request, this is by default indicated by a Notification Tone (dut-dut-dut-dut). If the Call Request is received during a conversation, the conversation is interrupted for a short period. If this flag is disabled, there will be no notification tone, and no interruption of any ongoing call. This flag is applicable only when Station Type is set to "CRM". Default enabled.


Private Ringing

  • Private Ringing file: Use customized ringing tone on incoming calls to this station. Note that outgoing calls from this station will use standard private ringing tone. A wav file with the wanted ringing tone must be uploaded to the ICX-AlphaCom via the web interface. For details, see Private Ringing, Customized ringing tone
  • Ringing Volume: Sets the "Private Ringing" volume of an IP station.
  • Value 0: Use the station volume.
  • Value 1 - 30: Override the station volume, and use this value during ringing. When the call is answered and the ringing stops, the initial volume setting will be restored.
    • The value 1 equals minimum level 1 set on the station, and will reduce the ringing volume compared to default volume level.
    • The value 13 equals default volume level.
    • The value 30 equals maximum level (Level 8 set on a display station).
Note icon
  • This setting is applicable for incoming point to point calls only, not for the ringing tone used by Call Request or Ringing Group.
  • "Ringing Volume" is not supported on analog ASLT stations
  • "Ringing Volume" is applicable also when using customized ringing file


Direct Access Key - DAK

  • Hotline Call (DAK7 - DAK8): When this flag is enabled, lifting the handset will dial the number on DAK 7, and replacing the handset willl dial the number on DAK 8. See Hotline Call for more details.
  • Digit Key is DAK (D10 moves to D20): When this flag is enabled, the digit keys 0-9 will work as Direct Access Key (DAK) 1-10. Regular dialing will no longer be possible. If the station has DAK keys (incl. hotline), they are moved to DAK 11 - 20.
  • Idle DAK during conv. cancel ongoing call: When enabled one can go from DAK key to DAK key without the need of pressing the C-key in between. When a new DAK key is pressed, the current converation is cancelled, and the new one established. From AMC v. 13: Pressing the same DAK key twice will cancel the conversation (toggle conversation on/off).
  • Idle DAK during conv. use inquiry: Pressing a DAK key during a call will put the current call on hold, and connect to the directory number configured on the DAK key pressed. (Same as dialing "2" + directory number)
  • Dual Programming DAK keys: Enables the possibility of dialing from idle and execute a feature during the call. Example: DAK string "D 6 I 104" will call station 104 when the DAK key is pressed from idle, and will activate Door Opening feature ("6") when pressed during the conversation.
  • Station use Expansion Module (EBMDR-8): Check this flag if the station is an ECPIR station with Expansion Module EBMDR-8, and you also want to use the inputs on the ECPIR panel. See Turbine Inputs and Outputs in ICX-AlphaCom for more details.


Display

  • Show Mail in Idle: This setting is mainly used by analog stations with 2-line display used for Call Queuing, e.g. model 1007072090. When enabled the display will show the call queue directly, it is not neccessary to enter into the call queue by dialing code 70 first.


Dual Display Station

  • Station use DAK display: If a Dual Display Station is used for Call Queing (i.e. Station Type = "CRM"), this flag must be set to enable the second display used to label the DAK keys.
  • DAK display shows Directory numbers: The DAK display of the Dual Display Station will show the Directory Number in the programmed button instead of the user name (text)


Open/Private

  • Station controlled: The private/open mode is controlled by the user, by either pressing C-key for 2 seconds (IP Station), or by using the Private/Open slide switch (analog station)
  • Set by Feature Code: Private/open mode is controlled by feature codes 7887 (Private) and 7886 (Open)
  • Always Private: This will force the station in Private mode, regardless of the Private/Open setting on the station.
Note icon The Always Private flag is also available from the web interface of the AlphaCom, in System Configuration > Stations. The setting in AlphaWeb will be overwritten by a SendAll from AlphaPro


  • Always Open: This will force the station in Open mode, regardless of the private setting on the station.


IP-ARIO

  • Monitor PA Connections (XLR 1&2): Enables supervision of the XLR outputs of the IP-ARIO. An error in the cable between the IP-ARIO and the amplifier is reported as event type 13, subevent 14 and 22 (XLR 1), and subevent 18 and 23 (XLR 2). See PA_Failure_State_System for more details.
  • Request Audio License: If the IP-ARIO is used for audio distribution, e.g. PA interface or mobile radio integration, this flag must be set. An IP-ARIO license is required when using IP-ARIO for audio distribution. If only outputs and/or inputs are used on the IP-ARIO, and no audio features, then this flag should be unchecked, and no IP-ARIO license is required.

Speaker Loop Monitoring: If the PA amplifier provides a pilot-tone, the 100V speaker line can be wired back to the "PA Monitor" input of the IP-ARIO for monitoring of the speaker line.

  • Amplifier 1 (PA Monitor 1): Enables monitoring and error reporting of the speaker line of the first amplifier connected to the IP-ARIO. Errors are reported as event type 13. See PA_Failure_State_System for more details.
  • Amplifier 1&2 (PA Monitor 1&2): Enables monitoring and error reporting of both speaker lines when connecting two amplifiers to the IP-ARIO. Errors are reported as event type 13. See PA_Failure_State_System for more details.


Automatic Search tab

A call can automatically be forwarded when the called station is in a certain state.

The "Automatic Search" tab in the Users & Stations window.
Here: When station 101 is busy, any calls to 101 will be forwarded to 145


Forwarding conditions:

  • Busy (Immediately): If the called station is busy, the call will be forwarded to the first directory number in the "Forwarding Destinations" list. If this station is also busy, it will try the next in the list, and if also busy, it will set up the call to the last in the list.
  • Absent (After message): If the called station is in absence state, the call will be forwarded to the first directory number in the "Forwarding Destinations" list. The call is forwarded after the absence message has been played. If this station also is in Absence State, it will go to the next in the list.
  • Private (after 11 sec., programmable): If the call is in private ringing mode, and the call is not answered within the preset time, or if the user rejects the call by pressing the C-key during ringing, the call will be forwarded to the first number in the "Forwarding Destinations" list. If this station is also in private mode, the call will be forwarded to the next in the list if not answer within due time, and finally to the last station in the list. The timer is by default 11 sec, but can be modified, see Auto Search Time.
  • Pager (after answer timeout): The call will be forwarded if there is no answer to a wireless pocket paging call. The call is forwarded when the time-out for pager answering has expired
  • Call Request (after 20 sec., programmable): An unattended Call Request or Ringing Group call will be forwarded to the first directory number in the "Forwarding Destinations" list after a preset time. The time is by default 20 sec., and can be modified, see Call Request search string Timeout. Note that when using Call Request forwarding, any further forwarding must be configured in the Automatic Search settings of the target station.

Several conditions can be enabled at the same time.

Note icon About forwarding on Call Request:
  • It is recommended to use Call Request code 627 or 628. The call request will then be deleted from the call queue of the first station after being forwarded to the next.
  • When using Call Request code 622 or 623, the call request will remain in the call queue of the first station after being forwarding.


Forwarding Destinations:

  • Both stations and features be used as destination
  • If the forwarding destination is Call Request (e.g. "I 627 I 123"), any further forwarding must be configured in the Automatic Search settings of the target station (e.g. 123)
  • If the forwarding destination is a Ringing Group (e.g. "I 6701"), any further forwarding must be configured in the Automatic Search settings of one of the stations in the Ringing Group

Examples:

Manual Search:

  • When pressing digit "9" during a call (or during ringing), the call will be transfered to the first in the "Forwarding destinations" list
  • Press "9" again to get transfered to the next in the list



Line Monitoring tab

The "Line Monitoring" tab in the Users & Stations window
  • Disable tone test: When Tone test is enabled, it is possible to disable the test per station by setting this flag. This option is used for stations with low crosstalk between speaker and microphone, as the tone test relies on the fact that the microphone can pick up the sound emitted from its own station speaker. The tone test should be disabled for:
    • IP Speakers
    • PA and Mobile Radio interfaces
    • Stations with dynamic microphone
    • Industrial stations with noice cancelling microphones
    • Locations where the tone test is considered to be annoying to the user
  • Disable Extended Wire Check: Extended Wire Check is activated on the system level, causing LED blinking every 2-5 minutes. This feature should be disabled for guard stations etc., as LED blinking also is used to indicate incoming call requests. The 'Disable extended wire check' flag can be used for this purpose.
Note icon "Extended Wire Check" is applicable for analog stations connected to ASLT boards only


  • Telephone Monitoring: Enter a threshold value for checking DTMF telephone connected to ATLB card. The telephones must be fitted with a parallel resistor close to the telephone. Line monitoring (wire break) is activated per phone by entering:
  • Value 10 = resistor 10 kOhm
  • Value 16 = resistor 6.8 kOhm
Note icon "Telephone Monitoring" is applicable for analog DTMF phones connected to ATLB boards only


  • Avoid increasing volume for Tone test: If the tone test fails, the default behaviour is that the test will be repeated up to three times, every time with an increased volume. When this flag is enabled, the test will be repeated without increasing the volume.


UDP tab

UDP is short for User Defined Property. An UDP group is a group of stations that are used by the Event Handler to construct rules that applies to a group of stations. There are 8 UDP groups available. By default all stations are included in UDP group 8. One station can be member of several UDP Groups.

The "UDP" tab in the Users & Stations window


  • User Defined Parameter(%1.EXP): A station can be assigned an User Defined Parameter consisting of up to 4 characters. This parameter can be read from the Event Handler using the macro %1.exp or %2.exp.
  • UDP Text: Each UDP Group can be assigned a text to describe what the UDP Group is used for. This text will also appear in the Event Handler when refering to the UDP Group.
The "UDP text" window in Users & Stations
Note icon The UDP Text is not transferred to the AlphaCom server. It is stored locally on the PC only.



Group

From this window you can define which station group(s) one particular station should be member of.

  • On the left side there is a list of all station groups that this station is not member of.
  • On the right side there is a list of all station groups that this station is member of.
  • Use the arrow buttons, or doubleclick on a station group, to move it from one list to the other.
Users & Stations > Group window



Pager

The AlphaCom system can be interfaced to wireless pocket paging system using the ESPA 444 protocol. In this window the pager receivers are defined and linked to intercom stations. The pager receivers can also be defined in the Pocket Pagers window. For more details, see also main article: Pocket Paging.

Users & Stations > Pager window


  • Pager Id: The pager identification (1 - 600 ) is used internal by the AlphaCom to separate each pager.
  • Descriptive name: The name you enter here is also displayed in the list of pocket pagers. Note that this text is not transferred to the AlphaCom server. It is stored locally on the PC only
  • Pager Driver: The following pager driver options are available:
    • No driver - default
    • Tateco
    • Ericsson
    • Multitone
  • Receiver type: The following receiver types are available:
    • Unknown
    • Tateco 800/900
    • Multitone RPR 550
    • Ericsson PSP800
    • Multitone RPR 530
  • Receiver number: Must correspond to the ID of the pocket pager receiver. Usually the number shown in the pager display when the pager is turned on.
  • Paging when meeting absent: When this flag is enabled (default), this station is allowed to activate the pocket pager after having called to a station which is in absence status (e.g. "Busy at the moment"). When the flag is disabled, this station will not be able to activate the pocket pager when the intercom station is in absence status. Hence the user with the pocket pager can control the possibility to be paged simply by turning absence status on or off on his intercom station.

Direct Pocket Paging:

  • Directory Number: Directory number to activate Pocket Paging to this pager directly, without calling an intercom station first. Dial: <Direct Pocket Paging dir. no> + <paging type, e.g. 44,45,46,47>.
  • Display Text: The display text for the Direct Pocket Paging number

Personal Answer Code:

  • Directory Number: The directory number for the personal answer code (if any) for this pager
  • Display Text: The display text for the personal answer code (if any) for this pager
  • Multiple Answers: When enabled one can send a message to a group of pagers and make it possible for all of them all to answer the paging. The pager group must be set up in the paging system. Applies only to paging using the 47 code.


Events

The Event Handler is based on the concept that when intercom functions run, they report 'events' to a part of the software called the Event Handler. The event can be described as a trigger that sets off an action in the system depending on the information entered here in AlphaPro.

The Users & Stations > Events window


Free Events: Shows how many events are free out of the total of 2000 events.

Free Action Strings: Each line of action commands count as one Action String. If the line is longer than 16 characters, it will count as 2 action strings. This filed shows how many action strings are free out of the total of 2000 available action strings.

Show All: When checked, all events in the system will be shown, not only events for the particular station highlighted when the Event window was opened.

Owner. The owner is the source which triggers the event.

  • Owner type. The options are:
    • Station Id: A single station. The Id = Physical number of the station
    • Stations w. UDP: A group of stations. The Id = UDP group 1 - 8
    • Scheduler: Scheduler use the Realtime clock of the AlphaCom as event owner. Event can be configured to trigger at specified hours, weekdays or dates
    • EDI Text Config: Trigger event when receiving text on an EDI port

Event

  • Event Type: Select which event should cause the action. Here an overview of event types.
  • Details: This button is enabled when choosing the Event Type: 1 - Audio. One can then choose which type of audio to trigger the event. See Audio_(Event_Type)
  • Sub Event: Some events have a subevent which makes it possible to filter on more options than only the main event it self.
  • When Change To: The action is executed at a specific event transition, i.e. when the defined event goes on and/or off. The options are:
    • OFF - The event is triggered only when the event goes off
    • ON - The event is triggered only when the event goes on
    • ON or OFF - The event is triggered when the event goes on, and also when the event goes off
  • When Related To
    • All: The event is carried out with no check on the related number, i.e. works for all stations. Many events have no related number, and in that case the fields are not available
    • Directory Number: The action is executed when the event owner is connected to the defined station or feature directory number. The id field has two parts:
    • Stations w. UDP: The action is executed when the event owner is connected to any station which is member of the specified UDP group. The Id specifies the UDP group 1-8.

Action Command or RCO

  • When the upper radio button is selected, you can write action commands which will be executed when the event is triggered. One command per line.
  • When the lower radio button is selected, you can select one RCO (Remote Control Output) to be operated by the event.
  • The button RCO opens the RCO table, where you can map logical RCO numbers to physical outputs.
Action Commands or RCO




DAK

Most intercom stations are equiped with one or more DAK keys (Direct Access Key, also known as speeddial button). The DAK key makes it possible to dial a complete number (or sequence of numbers) by one button press.

Users & Stations > DAK window


DAK 1 - 10: Enter the directory number to be dialed when the corresponding DAK key is pressed.

Note icon
  • Intercom stations with one (or two) call buttons are using DAK 1 (and DAK 2).
  • DAK 9 is by default configured to dial number 60 (Info). When dialed from a display station, you will get access to a feature list in which you can navigate.
  • DAK 10 is by default configured to dial number 614 (name). When dialed from a display station, you will get access to a directory number list containing all the users in the system.
  • You are free to change the configuration of DAK 9 and DAK 10 to whatever numbers you like.


DAK 11 - 20: Enter the directory number to be dialed when the corresponding DAK key is pressed.

Navig. keys: These are the keys below the display on DualDisplay station and IP Stations with display. The Navigation Keys are reported as DAK 21-24, unless the "Station Type" = CRM. Then the Navig. Keys are reported as DAK 101-104 (to avoid conflict with the DAK 48 panel).

Note icon When configuring a station to be Station Type: "DualDisplay" or Station Type: "CRM", the Navig buttons are automatically filled in by AlphaPro


DAK Signaling: These options are applicable to analog stations on ASLT board only. Options available:

  • Standard DAK Signaling: This option is used by all types of analog intercom stations, except the PrisCom station
DAK signaling supported by the PrisCom station:
  • Two Tone DAK signaling: The DAK signaling is using a combination of two tones, instead of the standard DAK signaling which is using Current Loop (M) + tone.
  • Two Tone DAK signaling w/Ack: When the AlphaCom receives a DAK key signal from a PrisCom station, the AlphaCom will send an acknowledge message by the Display Text Protocol. The station will acknowledge this by sending tone 18. This is the option normally used by the PrisCom station, and Station Kits 1007060105 and 1007060100
  • Two Tone DAK signaling w/IND Ack: When the AlphaCom sends the IND message by the Display Text Protocol, the station will acknowledge this by sending tone 17. If no acknowledge from the station within 2 second the IND message is resent once.
  • Two Tone DAK signaling w/Ack and IND Ack: This option enables both DAK acknowledgement and IND acknowledgement.

Prefix characters: When entering a number in the DAK table, it must be preceded by a prefix character:

Prefix char Description Comment
I Directory Number from Idle "I" is used as prefix for directory numbers for stations and features. If you don't enter any prefix, "I" will automatically be added. Examples:
  • I234 will call station 234.
  • I85 will activate group call 85.
D Directory Number during connection "D" is used as prefix for directory numbers for features used during a call. Examples:
  • D6 will activate the Door opening feature
  • D55 will cancel the call and put the station into you call queue.
P Parameter Some directory numbers requires additional parameters, such as phone number, date or time. Use "P" in front of the parameter. Examples:
  • I0 P 40002500 will dial 0 and access phone line (if available), then dial phone number 40002500.
  • I776 P 1230 will set absence status "At lunch until 12:30 PM".
  • I773 P 0815 will set absence status "Arriving tomorrow at 8:15 AM".
E Event "E" can be used as a prefix in front of an Event Trigger number (feature 52 or feature 85). When using the prefix "E" the Event Trigger number can be activated independent whether the station is in conversation or not, it just triggers the event without interfering with the ongoing conversation. Example:
  • E9533 will trigger event 15 in the event handler. The DAK key can be used to trigger the event both from idle and during a call
T Alphanumeric text "T" is used to customize the text in the DAK display of the DualDisplay station. "T" can also used to add text labels on the navigation buttons of the IP Stations with display.

Example DualDisplay station:

  • I104 TDoor 4 will write "Door 4" in the DAK display outside this DAK key. When you press the DAK it will call number 104.
    DD DAK Display.png



Example Desktop and Flush Master stations:

  • I84 TAll and C TClear will write "All" and "Clear" just above the navigation keys. Pressing the DAK keys will dial 84 (All Call) and C (=Cancel).
    Desktop Navig Labels.png


M M - key "M" generates a M-key on/off pulse, as if you have pushed the M-key briefly (0.3 seconds). Note that it will not generate M-key ON while the DAK key is pressed, and M-key OFF when released, but a short pulse when pressed. Examples:
  • M will make the DAK key work as a regular M-key. You can use the DAK key to answer incoming calls.
  • M I 102 will call number 102 when the station is in idle, and generate M-key pulse when the station is ringing. Can be used on call button on a substation if the call button also should be used to answer incoming calls in private mode.
C C - key "C" generates a C-key on/off pulse, as if you have pushed the C-key briefly (0.3 seconds). Example:
  • C will make the DAK key work as a regular C-key. You can use the DAK key to cancel calls.
> reference DAK of given Phys. no ">" is used to "borrow" DAK keys from other, unused stations. Because each station has DAK tables for maximum 20 DAK keys, and some stations (e.g. CRMV, ECPIR-3P, DualDisplay stations) may have more than 20 DAK keys, one can use the ">" character to point to another station and use that stations DAK table. Example:
  • > 501 is pointing to the DAK table (DAK 1-10) of station at physical number 501.

See also DAK redirection for CRM-V and DAK redirection for ECPIR-3P with expansion module EBMDR-8


Note icon
  • SIP Trunking: When calling out on a SIP trunk, DAK 0 will generate DTMF "*" and DAK 1 will generate DTMF "#", regardless if these two DAK keys are configured or not.
  • Hotline feature: When the Hotline feature is enabled, DAK 7 is triggered by off-hook, and DAK 8 is triggered by on-hook



Group Excl

With Group Exclusion (aka Voice Paging Exclusion) each subscriber may exclude up to 20 neighboring stations from receiving the audio during a Group Call or Simplex Conference initiated by this subscriber. This feature is used to prevent acoustic feedback when stations located close to each other are members of the same group call or simplex conference.

Users & Stations > Group Exclusion window


Note icon
  • Software version 11.3.3.1: Extended from 8 stations to 20 stations.
  • Software version 10.30: Extended from 4 stations to 8 stations.


Phone

It is possible to define Short Numbers for external telephone calls. A "short Number" can be used for outgoing phone calls or for incoming phone calls:

  • Outgoing phone calls: A "Short Number" is typically a 2- or 3-digit number, and when dialed you will be connected to an external phone line, and a preconfigured phone number is dialed.
  • Incoming phone calls: An incoming call from a SIP trunk can be routed to the Short Number. When calling the Short Number a new dial tone will be heard. If the user starts dialing, the dialing procedure will be regular. If no dialing within the preset time, the call will be routed to a preconfigured number.

To create a Short Number, select a user 553 or higher, then select the Phone button.

  • Telephone Number: The number to call when the Short Number is dialed. Maximum 18 digits
  • Short number mode: There are thre modes. "PNCI" and "SIP" are used for outgoing telephone calls, while "Selective dialing" is used for incoming telephone calls.
    • PNCI: Shortnumber configuration for outgoing calls via the PNCI telephone interface. Enter the telephone number to be dialled, and select the hunt group in which the PNCI is a member (normally group 50)
      • Telephone Group: Here you select the group which is used to include all phone lines reached by dialling prefix 0, (group 50)
    • SIP: Shortnumber configuration for outgoing calls via SIP Trunk line.
      • Node: Select the SIP Trunk node that the call should be routed to. Note: Will work only when the SIP Gateway is configured to use 'one-stage' dialing. Configuration example here.
    • Selective dialing: Can be used for two-stage incoming calls from SIP trunks. When calling the Short Number a new dial tone will be heard. If the user starts dialing, the dialing procedure will be regular. If no dialing, the dial tone will time out and the directory number stored as "Telephone number" will be activated. This feature is useful when calling in to the AlphaCom via a SIP gateway. The SIP gateway can be configured to call this Short Number which makes it possible to do selective dialing, or be transfered to a preset number if no dialing
      • Timeout: If no digits are received within the set time, the call will be routed to the "Telephone number"

See also the article Short Numbers.